New

Helpdesk Support Specialist

TEKsystems
$18.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Jul 04, 2025
IT Help Desk Support (3rd Shift) Location: Onsite - Madison, WI Launch Your IT Career with Purpose! Are you ready to break into the world of IT support? This is your chance to join a dynamic, fast-paced environment where your passion for technology and helping others will shine. We're looking for enthusiastic individuals to join our overnight support team and grow their skills in a hands-on, supportive setting. Why This Role is Exciting: * Perfect for Entry-Level Candidates - If you have 6+ months of customer service or call center experience and a curiosity for IT, this is your opportunity to step into the tech world. * Real-World Experience - Gain valuable exposure to Windows 11, Office 365, and help desk tools while supporting users in a 24/7/365 environment. * Team-Oriented Culture - Work alongside experienced professionals who are eager to help you learn and succeed. * Long-Term Opportunity - This isn't just a short-term gig. Many team members have built lasting careers here. Key Responsibilities: * Provide first-level technical support to end users via phone, email, and in-person requests. * Troubleshoot basic IT issues and escalate when necessary. * Document and track issues to ensure timely resolution. * Follow established procedures and guidelines to resolve common problems. * Maintain excellent communication and customer service throughout each interaction. What You Bring: * 6+ months of experience in customer service, call center, or IT support. * Strong communication and problem-solving skills. * A positive attitude and eagerness to learn. * Dependability and a solid attendance record. * Basic familiarity with Windows 11 and Office 365 is a plus. Work Schedule: * Tuesday - Saturday * 12:00 AM - 8:30 AM (30-minute unpaid lunch) * This is a 3rd shift position and requires working onsite in Madison, WI. Additional Notes: * This is an onsite role-candidates must reside in Wisconsin or be willing to relocate at their own expense. * The support center operates 24/7/365, including holidays. Occasional schedule adjustments or overtime may be required to ensure coverage. * No on-call responsibilities. Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.