Senior Partner Experience Manager

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Senior Partner Experience Manager to join our ever Worldpay for Platforms team and help us unleash the potential of every business.

What you'll own as the Senior Partner Experience Manager

As a Senior Partner Experience Manager, you will play a pivotal role in driving the success and satisfaction of our business partners. You will collaborate cross-functionally with Sales, Product, Engineering and Service departments to ensure partners achieve their business goals through our platform. Your deep expertise in B2B SaaS, Payments and FinTech, combined with your strategic mindset and leadership skills, will help shape partner journeys, foster long-term partnerships, and support company growth.

• Strategic Partner Management: Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.

• Team Leadership: Coach, mentor and develop a junior Partner Experience Managers, promoting a culture of accountability, growth, and high performance.

• Partner Onboarding & Enablement: Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state, and comprehensive understanding of our platform's capabilities.

• Partner Advocacy: Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.

• Retention & Expansion: Drive partner retention and in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.

• Data-Driven Insights: Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.

• Escalation Management: Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.

• Process Optimization: Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.

• Stakeholder Engagement: Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.

• Market & Industry Awareness: Stay current with industry trends, regulatory requirements, and best practices in SaaS and FinTech to provide thought leadership and strategic guidance to partners.

What you'll bring

• Bachelor's degree in Business, Finance, Technology, or a related field (Master's or MBA preferred).

• 7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.

• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.

• Exceptional communication, relationship-building, and problem-solving skills.

• Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, HubSpot).

• Advanced analytical skills, with the ability to leverage data to drive strategy and decision-making.

• Partner-centric mindset with a passion for delivering extraordinary service and results.

• Ability to thrive in a fast-paced, high-growth, and evolving environment.

About the team

Our Customer Experience teams are the face and voice of Worldpay and bring our value Think Like a Customer to life every day. These Worldpayers hold us accountable for putting our best foot forward in every interaction with our customers.

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.