Clinical Program Manager - Boston

Clinical Program Manager - Boston

Job Overview

To support the evolving needs of Patient Care Services (PCS) enterprise the Clinical Program Manager will serve as a centralized partner to the PSC executive team, coordinating and advancing complex clinical initiatives aligned with Strategic Organizational priorities. This role provides administrative, operational, and technical support for strategic clinical projects from concept through execution, ensuring alignment with executive priorities and integration within TMC. The Clinical Program Manager will manage multi-faceted initiatives, support program design andimplementation, facilitate cross-functional engagement, and track outcomes tied to organizational goals. This role strengthens the connection between organizational and system strategic goals and frontline operations, improves execution and communication, and promotes visibility for improvements that advance strategic priorities.

Job Description

Minimum Qualifications:

• Bachelor's degree in healthcare administration or a related field.
• Three (3) years of experience in healthcare operations, clinical program coordination, or a related administrative role.
• Demonstrated experience with project management, process improvement, or operational workflows in a healthcare setting.
• Strong project and program management skills with the ability to coordinate multiple priorities.
• Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, with the ability to create complex documents, presentations, and analyses.
• Proficiency in Epic electronic health record (EHR) systems.
• Excellent written and verbal communication skills, with the ability to present information effectively to diverse audiences.
• Strong organizational skills and the ability to work independently while meeting deadlines.
• Demonstrated ability to collaborate effectively with all levels of the organization, including executives, managers, and frontline staff.
• Ability to work independently with minimal supervision while managing multiple priorities

Preferred Qualifications:

• Five (5) years of experience in healthcare operations or clinical program management.
• Certification in project management or process improvement (e.g., PMP, Lean Six Sigma).
• Experience working in a hospital or large healthcare system environment.
• Master's degree in healthcare administration or a related field.

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Coordinates and operationalizes clinical and strategic initiatives across inpatient units and departments.
• Supports initiative design, stakeholder engagement, implementation, and outcome evaluation.
• Facilitates alignment between executive priorities and operational workflows.
• Develops and maintains project timelines, status updates, and reporting tools to track progress toward strategic goals.
• Collaborates with nurse executives, managers, and interdisciplinary teams to ensure effective communication and integration of initiatives.
• Identifies and escalates barriers to project execution, and works with leadership to develop solutions.
• Coordinates meeting logistics, prepares agendas, and documents outcomes for strategic initiative workgroups.
• Synthesizes and presents project data to highlight progress, impact, and opportunities for improvement.
• Promotes visibility of nursing-led improvements and fosters cross-departmental collaboration.
• Participates in organizational quality improvement and patient safety initiatives as assigned.
• Utilizes Epic for data tracking, reporting, and analysis to support initiative outcomes.
• Maintains collaborative relationships across all levels of the organization to support shared objectives.

Skills & Abilities:

1. Project/program management and facilitation skills.

2. Advanced skills with Microsoft applications which will include Outlook, Word, Excel, PowerPoint or Access and other web-based applications required. Will produce complex documents, perform analysis, and maintain databases.

3. Excellent communication and interprofessional knowledge and skills.

4. Ability to organize and prioritize responsibilities, make decisions, and utilize critical thinking

5. Ability to work with all levels of the organization.