New

IT Helpdesk Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Luis Obispo
Aug 23, 2025
Hybrid: 2 days onsite, 3 remote Location: San Luis Obispo, CA Must be open to an 8 hours shift from 7am-8pm PST What You'll Do: * Deliver Exceptional Service: Be the friendly, professional voice that customers rely on. Provide courteous and timely support across phone, email, chat, and ticketing systems. * Resolve Issues with Confidence: Quickly assess customer concerns, identify solutions, and take ownership of resolving issues or escalating when needed. * Leverage Knowledge Resources: Use internal Knowledge Base articles and SOPs to troubleshoot and resolve technical problems, ensuring consistent and accurate support. * Provide First-Level Technical Support: Assist with hardware, software, and system access issues, guiding users through processes like equipment requests, relocations, installations, and sign-on support. * Document Everything: Maintain clear and thorough records of all customer interactions and resolutions in the ITSM ticketing system. * Collaborate Across Teams: Work closely with teammates and leadership on support projects, escalations, and continuous improvement initiatives. * Stay Organized & Professional: Manage administrative tasks like timesheets, training, and shift changes independently, while maintaining a high level of professionalism whether working remotely or onsite. * Grow with Us: Take on special projects and additional responsibilities as assigned, contributing to a culture of learning and innovation. What You Bring: * Required Skills: * 1+ year of customer service experience (call center preferred; handling 20-30 calls/day) * Strong verbal and written communication skills in English * Comfortable navigating computer systems and multitasking across calls, tickets, and chat * Preferred Qualifications: * Bachelor's degree in Computer Science, IT, or related field * Experience with ticketing systems like Salesforce or ServiceNow Top Skills: * Call center operations * Customer service and troubleshooting * Technical support and documentation Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Luis Obispo,CA. Application Deadline This position is anticipated to close on Aug 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.