Library IT Project Manager (Business Analyst III)

This position coordinates, reviews, assesses, and implements Library information technology projects for public and staff utilization. Coordinates with other agencies for cross-departmental projects including digital equity, STEM resources, and expanding access to public technology resources. Presents professional development workshops and informational sessions for staff, community members and the Board of Trustees on new and continuing projects. Performs other duties as may be assigned to further the goals and objectives of Fairfax County Public Library. Works under direction of the Library Technology Director.

• Note: This job advertisement may be used to fill future vacancies.
• Current vacancy is at the following location: Library Administration, 12000 Government Center Parkway, Suite 329 Fairfax, VA 22035.
• Schedule: This is a full-time, 40 hour per week position, occasional overtime may be required.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Serves as lead software system administrator for interdepartmental or County-wide automated system;
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
• Identifies and tests system enhancements;
• Defines and maintains system administration documentation;
• Organize and direct system user groups;
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
• Provides assistance to system users;
• Develops conceptual approaches to satisfy user requirements;
• Oversees user acceptance testing;
• Evaluates new technology for applicability and enhanced effectiveness;
• Develops strategic plans to ensure solutions comply with established standards;
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
• Establishes priorities and timetables for system-related projects;
• May supervise other employees on a recurring or project basis;
• Generates reports to meet special agency needs;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Works closely with agency IT technical staff and/or serves as agency liaison with the
• Department of Information Technology;
• Develops and provides technical briefings for staff on new services and system components;
• Provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• One to two years of systems management/administration experience with integrated library systems (ILS) products, self-checkout systems, time and print management systems OR point of purchase systems.
• Experience managing multiple priorities, tasks, planning and managing IT projects with competing deadlines, and operating in a team environment.
• Experience in the selection process of contracts and vendors.
• Experience working in a public library.
• Experience providing front-line customer service, which includes responding to internal and external customer inquiries face-to-face, by telephone, and in writing.
• Possess a high level of customer service and interpersonal skills, and the ability to successfully collaborate with team members.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.