New

Business Ops Specialist, Sr

Epicor
United States, Texas, Austin
Aug 23, 2025
Duties & Responsibilities Responsible for processing billing inquiry requests from internal and external customers; requests are received by live phone calls, email, mail, and fax. Manages individually assigned work queue in CRM. Assisting managers with team coordination and customers as needed. Creating and engaging projects in accordance with the established processes to ensure contract compliance. Take leadership and ownership of projects and implementing new ones. Help improve processes and efficiencies. Lead, train and inspire other members of the team. Configuration changes (add-ons, upgrades, line termination/cancellations). Full Contract Termination/Cancellation. Platform Migration Configuration Change. Monitor and evaluate all order issues and resolve in discrepancies. Perform troubleshoot on all sales orders. Assist in the recommendation and development of purchasing policies and procedures. Support the continuous improvement of the supply base. Process orders through database system and ensure the efficient arrival of purchased product. Knowledge, Skills & Abilities Demonstrates excellent customer service Must be professional, have great attendance, be punctual, have a positive attitude Must possess competent computer skills and be able to multi-task Computer skills must include Advance Excel skills, Word, Outlook, and other ERP experience is preferred as well Ability to work both independently and in a team environment Qualifications 3+ years applicable experience and demonstrated success/knowledge High School Diploma or Bachelor's or Associate's degree Recent Graduates or about to graduate About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: