Thrift Store Manager

The Salvation Army is seeking a dedicated Store Manager to oversee operations at our Thrift Store.

Position is located at 402 E 7th Street, Joplin, MO.

Salary will be available based on education and experience. A complete job description will be available at time of interview.

This position is responsible for managing daily functions, including opening and closing procedures, preparing deposits, scheduling, and supervising both staff and volunteers. In addition, the Store Manager actively participates in thrift store operations by providing excellent customer service, processing donations, stocking, pricing merchandise, and cashiering.

Essential Duties and Responsibilities
(Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.)

1. Develop sales forecasts and implement business strategies to drive store performance.
2. Promote store sales, customer engagement, and community visibility.
3. Solicit donations from local businesses and major retailers.
4. Maintain high standards of customer service and satisfaction.
5. Ensure the safety and security of personnel, property, and assets.
6. Oversee safety and compliance protocols, including forklift and bailer operations and chemical handling.
7. Order supplies and maintain accurate inventory records.
8. Assist with budget preparation and financial planning.
9. Serve on the Thrift Store Committee and contribute to strategic planning.
10. Attend and participate in required meetings; communicate updates to staff.
11. Conduct formal employee evaluations and provide constructive feedback.
12. Represent The Salvation Army professionally in the community.
13. Make hiring and termination recommendations to the Director of Operations and Corps Officer(s).
14. Identify staffing needs and lead recruitment, training, and onboarding of employees and volunteers.
15. Supervise, motivate, and support store staff and volunteers.
16. Create and manage staff schedules to ensure adequate coverage.
17. Hold regular staff meetings; prepare and submit meeting minutes to leadership.
18. Monitor employee performance and recommend disciplinary actions as needed.
19. Enforce safety and health standards, report hazards and maintenance needs promptly.
20. Coordinate donation pick-ups and truck schedules.
21. Oversee sorting, pricing, and display of donated items; maintain an attractive and organized store layout.
22. Perform cashier duties and manage customer transactions.
23. Maintain cleanliness and organization throughout the store.
24. Schedule recycling pickups and monitor market prices for recyclable goods.
25. Secure and deposit daily cash receipts; manage cash register operations.
26. Maintain confidentiality and adhere to Safe from Harm guidelines.
27. Foster a positive, respectful, and professional work environment.

Minimum Requirements

A bachelor's degree in business administration, retail management, nonprofit leadership, or a related field is preferred. Minimum education required: high school graduate or GED. Candidates should have at least 4-7 years of experience in retail or store management, preferably in a nonprofit or mission-driven environment. Strong leadership skills are essential, including the ability to supervise staff, manage volunteers, and maintain a positive team culture. Proficiency in point-of-sale systems, inventory management, and Microsoft Office applications is required. Candidates must demonstrate strong communication and customer service skills, financial oversight capabilities including budgeting and reporting, and a commitment to ethical standards and confidentiality. A valid driver's license, ability to lift and move merchandise, and flexibility to work weekends or evenings as needed are also required.

Physical and Environmental Requirements

The Thrift Store Manager must be able to regularly lift and move items up to 20 pounds and occasionally up to 80 pounds, including furniture, donations, and store fixtures. The role requires operating warehouse equipment such as forklifts and bailers, with appropriate certification and adherence to safety protocols. Work is performed in retail and warehouse environments that may have limited temperature control and moderate noise levels. The position may also involve handling cleaning agents and other chemicals used in store maintenance, requiring proper use of personal protective equipment and compliance with safety guidelines.