Wire Transfer Specialist

Essential Duties and Responsibilities:

• Oversees the daily operations of all Wire Transfer Department functions, takes ownership and ensures timely response and resolution of customer and Bank personnel issues, ensures activities run smoothly and efficiently, and maintains knowledge of internal resources to mitigate disruption of service to customers
• Develops and maintains appropriate wire policies, procedures and contingency plans, communicates recurring or serious issues to Senior Management, and recommends temporary work around and viable solutions to improve customer service and response
• Responsible for the development and implementation of wire transfer related products and services, reviews existing product offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities, conducts competitive market research and vendor due diligence, develops contracts, support documentation and marketing materials, and trains Bank personnel
• Periodically assesses the overall security risks associated with the Wire Transfer Department and the use of the Fedline Advantage system, including access to hardware, software, and other critical information, and takes into consideration the specific needs and requirements of the Bank's funds transfer operation
• Handles the FIDICA controls and testing
• Reinforces superior customer service through his or her own example along with appropriate follow-through with involved customers and employees
• Responsible for the administration of the Bank's wire transfer systems, and related products and services, and oversees the Bank's participation in the Federal Reserve Communications System, which enables the creation and transmission of payment messages, account balance monitoring, and other related fiduciary and funds transfer functions
• Works closely with vendors, management and regulatory authorities regarding funds transfer policy, compliance, physical and logical security, contingency plans, and overall systems administration
• Performs operational support duties of the Wire Transfer Department by creating, verifying, issuing and receiving wire and funds transfers for processing
• Performs daily callback of transactions and account reconciliation activities, monitors the status of wire and funds transfers, ensures settlement, general ledger and customer accounts are properly balanced, researches and rectifies out of balance conditions, processes and ensures timely clearing of all exception items for both issuers and acquirers, and responds to inquiries
• Investigates and researches disputes, and suspicious or fraudulent issues in accordance with all related state and federal laws, rules and regulations
• Creates, verifies, issues and receives wire and funds transfers for processing according to instructions and within established deadlines, policies, procedures and authorization limits, reviews transaction for OFAC compliance, ensures appropriate account has sufficient collected funds for outgoing wire transfer requests, credits appropriate account for incoming wire transfer requests or forwards transaction to branch or department for processing, monitors wire transfer systems operational status, and prepares, processes and maintains related documentation in compliance with Bank policy and audit standards.
• Maintains accurate and updated physical and electronic records of all correspondence related to wire or funds transfer transactions, and ensures documentation is retained in accordance with established record retention timeframes
• Provides a full range of professional, technical and general support to customers and Bank personnel regarding the proper execution of wire transfer transactions, assists customers with Internet banking related transactions, settings and overall product usage, handles routine inquiries and answers questions, provides step by step technical instruction and support via telephone, e-mail or in person, responds to customer inquiries or complaints and forwards messages as appropriate, and troubleshoots and resolves problems within given authority
• Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage, accurately performs customer setups on the system, makes changes to existing customer setups, prepares contracts and necessary documentation for customer signature, originates and maintains customer files, enters customer information into various computer programs, follows up on missing information or documentation, and conducts daily callback of maintenance reports
• Evaluates, responds to and corrects any audit exceptions or concerns related to wire transfers and postings
• Reviews and monitors wire and funds transfer transaction activity through reports to track trends, usage and ensures large or suspicious transaction reporting requirements are met and submits various periodic reports to Bank management
• Assists in the investigation of all issues related to disputes, suspicious or fraudulent wire transfer claims or activity, and prepares related reports for Bank management and appropriate law enforcement and federal agencies in accordance with state and federal regulations
• Assists in the proposal process regarding corporate wire transfer services, conducts associated duties to ensure an accurate and timely response, and helps coordinate the establishment of such services for customers
• Assists in the development and implementation of new or enhanced wire transfer products and services, and acts as liaison between the Bank and system vendors for the purpose of troubleshooting and product development
• Maintains a proficient knowledge of all applicable banking rules and regulations
• Ensures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position
• Helps coordinate wire transfer related training presentations with Bank personnel
• Consistently exemplify our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability
• Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
• Perform other duties and/or special projects as appointed by management
• Physical Requirements: primarily sitting with some standing, walking, lifting and bending