Helpdesk Technician

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, La Crosse
Sep 03, 2025
Description * Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment * Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors * Educate end-users on how to resolve various hardware and software problems * Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines * Monitor stock levels of hardware and submit request for equipment when needed * Front Desk duties to include helping walk ins, recording receipts of computer equipment * Provide on-site technical support for video conference software and hardware * Evaluate applications and software patches for desktop applications to see if they will solve desktop issues * Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts * Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware * Maintain Incident / Request logs and records * Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution * Maintain and install printers and scanners * Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software * Investigate and resolve computer software and hardware problems * Provide software application support to end users via telephone or onsite * Provide good written and oral communication skills * Perform related duties as may be required Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in La Crosse,WI. Application Deadline This position is anticipated to close on Sep 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.