Service Desk Technician

TEKsystems
$24.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Albany
Sep 03, 2025
Description Our customer is seeking a Service Desk Engineer to supplement the Service Desk Team. This is an intermediate level position with an emphasis on customer service. ** THIS IS AN ON SITE POSITION IN ALBANY, NY ** Please Note: >5% travel to satellite offices Must be able to lift close to 50lbs / no racking experience required, mostly computer setup. Support end users via telephone, email, ticketing system and in-person Support approved applications including but not limited to Office365, Windows, Salesforce, SharePoint, Webex, Jira, SAS, Treat, MatLab, ArcGIS, Intune and others Assist users with booking, setting up, configuring and launching Webinars Assist users with A/V equipment and issues in the conference rooms Configure, deploy and support all computing hardware in use, including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support. Update and support the virtual machine pools in use at this customers site, working with Network Operations to ensure that all pools are updated, secure and operable for users Support all aspects of user account management including, but not limited to, password resets, access, and permissions. Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment Insure that this customer has the licenses needed to operate its approved software and coordinate with vendors and management to procure more when necessary. Maintain an up-to-date pool of loaner computing devices for the use and train users in their booking and operation Train end users in the correct, safe and efficient operation of all supported devices, equipment, software and services. Configure, maintain and support all supported Mobile Devices Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to, Webex, Mobile Phones, A/V equipment, PC Hardware and Service Desk Software Services Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break/fix. Be responsible for moving and setting up hardware for new hires and employee moves Examine forwarded emails for signs of Phishing or Scams and forward to the ISO for recording and action if necessary. Support remote sites in NYC, Buffalo and West Valley New York via remote and limited in-person means Additional Skills & Qualifications* Expected Deliverables a.Ticket-based assignment and execution of tasks relating to above responsibilities b.Jira Service Desk reports, high user satisfaction * * Experience Level: Mid-level The Contractor should be able to demonstrate the following skills Knowledge of networking technologies and how end users interact with them Strong knowledge supporting the Windows operating system Working knowledge of IP addressing, DHCP, DNS and other core networking concepts Experience working with external vendors and maintaining vendor client relationships Computing hardware deployment and imaging Strong troubleshooting skills A working knowledge of Active Directory support Microsoft Office and other common desktop applications Ability to work within a team as well as independently Strong knowledge of VMware based virtual desktops, implementation and support Excellent communication skills Experience with help desk ticketing system Ability to lift 50 pounds to desk height Experience with asset management Experience with mobile device management Pay and Benefits* The pay range for this position is $24.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albany,NY. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.