Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.
Delivers, sets up and removes meal trays. Assists patients with nutritional intake according to individual needs; accurately documents dietary intake and notifies appropriate team member for follow-up as indicated.
Provides assistance with activities of daily living, appropriate to patients' age, needs and developmental level as assigned and supervised by nurse in charge. May need to provide physical care such as assisting with the bathing and toileting of geriatric patients and other patients with special needs.
Maintains a safe environment by completing rounds and documenting on precaution records in real time. Ensures the correct precautions are circled on the precaution record.
Maintains and respects patients' right to privacy.
Carries out plan of care in accordance with and giving consideration to patient's age specific needs.
Complies with hospital infection control standards and techniques.
Assists with specimen collection, vitals, EKG (if trained), as delegated by charge nurse.
Provides patient/family orientation to room and hospital according to hospital policy.
Transports/escorts patients to other areas of the hospital as needed.
Completes appropriate portions of admission documentation.
Assures competency with hospital infection control standards and techniques and demonstrates compliance in daily practice.
Performs Unit Specialist job duties as assigned.
Ensures patient safety by providing one-to-one supervision. Unit rounds are conducted and precautions records completed in real time. Precautions records are accurately labeled.
Maintains a therapeutic milieu by connecting with patients and redirecting behavior as needed.
Communicates with RN regularly throughout the shift on patient status.
Reports changes in patient status or safety to appropriate nursing personnel as they occur.
Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.
Adjusts schedule to meet changing workload demands and priorities.
Helps to make Endeavor Health a great place to work by demonstrating pro-active and positive behaviors.
May transport (in a company-owned vehicle) and/or accompany patients as assigned by charge nurse.
Treats others with courtesy and respect in all interactions.
Goes the extra mile to identify, fulfill and exceed customer needs. Puts patients' needs first.
Promotes patient rights and ensures confidentiality and privacy at all times.
A High School Diploma or GED
Ability to demonstrate de-escalation and behavior management techniques
Excellent interpersonal skills including teamwork, ability to prioritize, ability to receive and follow through on directions.
A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage required by law and evidence of such coverage may be requested.
College level course in psychology or related field preferred.
A minimum of one year of prior experience in a hospital or customer service environment preferred.
A minimum of six months of experience in a psychiatric setting preferred.
Current CPR Certification issued by either American Heart Association or Red Cross
CPI (Crisis Prevention Intervention) certification within 90 days of hire
NorthShore University HealthSystem
paid time off, tuition reimbursement
Sep 03, 2025