Referral Coordinator

MedStar Health
United States, Maryland, Baltimore
Sep 04, 2025
General Summary of Position Engages in inpatient referral activities for assigned medical offices. Ensures accuracy and effectively manages patient referrals for specialty care and/or medical tests. Develops effective referral processes to ensure a high level of service and patient satisfaction. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Coordinates all medical referrals from practice physicians to specialists. Maintains referral log/referral tracking system and distributes to the appropriate provider and/or department. Enters and tracks referral data in the system. Identifies and expedites urgent care situations by handling hospital admission forms, transmitting information to appropriate agencies, and coordinating administrative functions. Maintains records and provides patient outreach for missed appointments. Maintains referral log and tracking system and distributes to the appropriate provider and/or department. Obtains authorizations from insurance carriers, when required. Schedules follow-up/referral appointments and completes requisitions for tests. Schedules pre-op visits. Keeps patient informed. Transmits requests/forms to payors, specialists, and patients as needed. Answers incoming calls in a professional manner and providers back up to the front desk as needed or assigned. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Minimum Qualifications Education High School Diploma or GED required Experience 1-2 years 2 years experience in a medical office or ambulatory health setting performing billing, referrals or related administrative tasks Licenses and Certifications No special certification, registration or licensure required Knowledge, Skills, and Abilities Requires effective verbal and written communication skills. Must possess basic computer skills including working knowledge and proficiency in the use of Microsoft Office, database systems, electronic health records, and patient scheduling systems. Must be familiar with medical terminology normally demonstrated through medical terminology course completion. This position has a hiring range of $18.33 - $31.61