Director - IT

Job Summary:
The Director of IT is responsible for overseeing all technology operations for the casino, ensuring the security, efficiency, and compliance of IT systems that support gaming, hospitality, surveillance, and back-office functions. This role manages IT infrastructure, casino management systems, cybersecurity, vendor relationships, and a team of IT professionals to deliver reliable, innovative technology solutions in a highly regulated environment.

Target Salary: $150,000

Principal Duties and Responsibilities:
* Develop and execute the casino's IT strategy aligned with business and regulatory requirements.
* Partner with executive leadership to identify and implement technology solutions that enhance guest experience, operational efficiency, and compliance.
* Lead IT projects related to casino openings, system upgrades, and enterprise integrations.
* Oversee all IT systems, including casino systems, slot and table game interfaces, hotel and F&B systems, payroll/HRIS, and financial platforms.
* Ensure uptime, performance, and integration of critical systems across gaming and non-gaming operations.
* Manage IT infrastructure, including servers, networks, data centers, wireless systems, and disaster recovery.
* Maintain compliance with state gaming regulations, including Illinois Gaming Board (IGB) requirements.
* Lead cybersecurity initiatives to protect sensitive customer, employee, and financial data
* Collaborate with regulators and internal auditors on technology compliance reviews.
* Evaluate emerging technologies (AI, cloud, mobile, digital payment solutions) to improve guest engagement and operational excellence.
* Drive automation and analytics to enhance decision-making, reduce costs, and optimize workforce productivity.
* Implement best practices in IT governance, risk management, and change control.
* Lead and mentor the IT team to deliver responsive, customer-focused support for all departments.
* Manage vendor relationships for hardware, software, and managed services, negotiating contracts and service level agreements.
* Coordinate with surveillance, security, and compliance departments on integrated technology needs.

Work Environment:
Physical Demands:
* Must be able to sit and work at a computer for extended periods of time.
* Regularly required to stand, walk, bend, reach, and lift to access equipment and support operational needs across the property.
* Ability to lift, carry, and move IT equipment (computers, servers, networking hardware, etc.) weighing up to 30 pounds.
* Must be able to visually inspect systems, cabling, and equipment in both office and casino floor environments.
* Requires the ability to communicate clearly in person, over the phone, and via digital platforms.
* Must be able to work in a 24/7 casino environment, including exposure to gaming floor conditions such as noise, lights, and frequent walking between departments.
* Occasional travel may be required for training, vendor meetings, or corporate initiatives.

Qualifications:
* Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred).
* 10+ years of IT experience, with at least 5 years in a leadership role in gaming, hospitality, or a highly regulated industry.
* In-depth knowledge of casino management systems, slot systems, and regulatory compliance (IGB experience highly preferred).
* Strong background in cybersecurity, network administration, and enterprise systems.
* Excellent leadership, communication, and vendor management skills.
* Ability to thrive in a fast-paced, 24/7 hospitality and gaming environment.