Technical Support Representative

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

What you'll do:

The Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line

Shift Hours: Monday-Friday 12:30pm-9:00pm EST

As a Technical Support Representative, you will be responsible for:

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests and work with customers to resolve issues
• Document all calls and interactions including emails and chat requests in the Call Center database
• Arrange for product repairs when necessary
• Update customer demographic or personal information in the database
• Escalate problems/issues when warranted
• Perform various other tasks as assigned

Minimum Qualifications:

• High School diploma
• Associate Degree in Information or Computer Science preferred
• Previous call center experience a plus

What you'll bring:

• Interpersonal skills, oral and written communication skills
• Annunciation and effective customer service phone skills
• Ability to adapt communication style to better respond and meet the needs of the caller
• Fluent in Spanish or French a plus
• Microsoft Office Word and Outlook
• Windows navigation skills
• Keyboarding skills
• Familiarity with database applications, spreadsheets, relational databases a plus
• Win CE operation systems experience preferred
• Customer service orientation
• Ability to maintain composure during stressful situations
• Troubleshooting skills
• Detail oriented

Work Environment:

• Able to sit at a desk for a prolonged period of time

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.