New

Senior Facilities Manager

JLL
parental leave, paid time off, 401(k), remote work
United States, New York, New York
148 West 37th Street (Show on map)
Sep 09, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join our dynamic team as a Senior Facilities Manager and become the strategic leader behind a thriving portfolio of 100+ facilities spanning the East and Central regions! This role offers the perfect blend of on-site leadership, strategic travel, and some remote work. Our preferred location is Charlotte, NC, but we're also open to candidates near our offices in New York, NY, or Chicago, IL. In this role, you'll orchestrate a talented team of facilities professionals while delivering exceptional service to our prestigious financial services client, balancing operational excellence with cost optimization to exceed performance benchmarks. Working closely with our Admin Facilities Management Director, you'll mentor rockstar Facilities Managers while driving innovation in Integrated Facilities Management services that directly impact thousands of professionals across our client's expansive office portfolio. If you're ready to lead with impact and shape the future of workplace operations, this is your opportunity to make a significant mark in commercial real estate facilities management. Here is some of what you will do: Provide leadership, vision, and guidance to the operations, maintenance, utility, and manufacturing support services functions (as appropriate). Manage the performance and outcomes of assigned staff reporting to the position. Maintain interface with third-party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolving critical impact tenant relations issues. Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors. Provide overall facility services in accordance with accounts' standard processes and procedures, including application of policies and programs, and coordination of information. Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operation of facilities entrusted to the Facility Partners to manage on behalf of the client as owner. Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography. Prepare, submit, and manage facility budgets with the clients' goals and objectives addressed, track variances, and ensure a smooth recovery process. Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts' owned premises. Responsible for overall team management, staff development, and planning. Execute staff succession and growth plans. Involved in the compensation planning process. For every direct report, build actionable and measurable career development plans, and have consistent conversations regarding progress. Any other duties assigned. Here is who we are looking for: 5+ years of facilities management experience managing Class-A office space AND a bachelor's degree or higher OR 9+ years of facilities management experience managing Class-A office space AND Strong leadership, relationship building, and interpersonal skills with excellent verbal/written communication, presentation abilities, and proven problem-solving expertise. Proven record of providing excellent internal and external customer service. Knowledge of standard business and accounting practices. Experience with Excel and the ability to analyze data. Pay $132,000 - 156,000 with a 20% targeted bonus of the annual salary. Schedule: Monday - Friday, day shift, with on-call required 24/7 for emergency response. Estimated total compensation for this position: 132,000.00 - 156,000.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: On-site -Charlotte, NC, Chicago, IL, New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. 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