Banquet Captain PT

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Texas, Houston
Oct 20, 2025
About Us The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience. Essential Duties and Responsibilities Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate. Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean. Make contact with group representatives. Explain how to make contact if needed throughout function. Communicate all BEO changes to catering office and affected departments. Coordinate with banquet staff set-ups, changes, and time schedules for all functions. Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function. Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. Recap all banquet checks at end of each day and turn in to Night Audit. Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. * Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate. * Check room set-ups to see that BEO directions are completely followed. Ensure that all public areas are neat and clean. * Make contact with group representatives. Explain how to make contact if needed throughout function. Maintain iPhone communication during shift * Communicate all BEO changes to catering office and affected departments. * Coordinate with banquet staff set-ups, changes, and time schedules for all functions. * Operate as the head banquet server; setting-up, greeting and serving the guest and breaking-down the function. * Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. * Recap all banquet checks at end of each day and turn in to Night Audit. * Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served. Qualifications and Skills: Hotel experience preferred. Superior communication skills to provide information and associated services to hotel management and guests. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. * Prior Banquet Experience Required - preferably at least 3 years, with 1 in a leadership capacity * Familiarity with refined service levels required for High End social events * Open availability * Superior communication skills to provide information and associated services to hotel management and guests, preferably bi-lingual (Spanish) * Knowledge of hotel operations * Great time management and multitasking abilities. * Effective verbal and written communication skills * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc * Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time. * Willingness to work long hours, irregular shifts, and on weekends and holidays. Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.