Patient Liaison- Breast Imaging Center

Northwell Health
$23.93 - $26.03 / hr
United States, New York, Staten Island
Sep 11, 2025
Job Description Presents a highly visible presence in full view of all patients to respond to patients needs. Demonstrates a basic knowledge of each exam performed and brings appropriate documents to the department. Will keep patients apprised of schedules and alert patients of delays. Assist patients in area of documenting demographic information or previous health histories. Responsive to the health needs of all patients while at the Breast Center and meet the needs adequately. Must be familiar with different examination areas and tests performed in those areas in order to provide appropriate direction and be adequately prepared for the type of test being performed. Maintain a high degree of patient privacy and confidentiality Maintains a good rapport t with patients and visitors as well as mammography technologist staff, ancillary staff and administration. Applies knowledge of good body mechanics to assist patients. Maintains good interpersonal relationships with co-workers. Promotes team spirit. Familiar with stretchers and wheelchairs and their safe operation. Transport patients to and from various areas of the facility while maintaining a safe environment. Adheres to infection control policies and procedures as well as safety and health policies and procedures as they apply to Staten Island University Hospital. Familiar with various vouchers and applies the information on the voucher to expedite exams. Maintains a tidy environment by keeping the waiting room neat and practices good housekeeping habits. Assists patients by moving them into the proper changing areas and preparing them for the exams. Upon patients leaving the facility, presents them with a patient satisfaction survey to complete. Correlates information from the surveys and provides statistics for performance improvement to be submitted at management meetings. Interfaces with Patient, staff and physicians both within and external to the department to facilitate the improvement of the patient experience in every possible way. Works continuously to improve Press Ganey Scores via patient satisfaction. ORDERS SUPPLIES NEEDED FOR THE PATIENTS WHICH INCLUDES: -GOWNS -SHEETS -TOWELETTES EVALUATES ALL DRESSING ROOMS AND GATHERS MAGAZINES AND PAPERS TO BE PUT BACK IN APPROPRIATE AREAS. MAKES SURE PATIETN CHANGING ROOM AREAS AND WAITING ROOMS ARE TIDY AND NEAT. PERFORMS ALL OTHER CLERICAL DUTIES AS NEEDED. Job Responsibility Adheres to the NSLIJ/SIUH Code of Ethical Conduct and all applicable policies and completes any applicable compliance training. Adheres to policies with respect to wearing ID Badge, image and dress code, good personal hygiene and complies with the No Smoking Policy while on hospital grounds. Maintains confidentiality by refraining from discussing patient or employee information or situations with staff that do not have a need to know. Complies with all aspects of the Corporate Compliance program. Adheres to the Ethical Code of Conduct. Performs the physical requirements of the job as listed on the job specification page of this job description. Adheres to policies and procedures as outlined in Departmental Safety manuals, OSHA, Hazcom, and Infection Control Manuals. Demonstrates a willingness to work with others if necessary, respects co-workers, offers assistance with special projects, and makes suggestions for improvement. Represents SIUH and the department in a professional manner by projecting courtesy and sensitivity in all interactions and by demonstrating the Service Excellence Standards of the hospital (i.e., Greets customer by saying good morning/afternoon; Gives name of department and self over the phone or in person; Gives customer full attention, speaks clearly with a cheerful voice and maintains eye contact; Addresses customer by name) Implements the Telephone Performance Standards of the hospital in all interactions over the phone (i.e., Answers all phones within three rings; Listens for unanswered phones and picks up as soon as possible) Exceeds the customer's expectations by doing whatever is necessary to get the job done; Escorts customers to destinations; Listens and offers assistance; Refers customers to others who can help if they are unable to do so. Demonstrates the willingness to cross train at the current job level and to enhance knowledge base and become a more valuable team member. Maintains the physical environment by picking up and wiping up, or calling the appropriate service. Job Qualification Associates degree in related field required. N/A WORK EXPERIENCE: EXPERIENCE WORKING WITH PEOPLE REQUIRING GOOD COMMUNICATION AND INTERPERSONAL SKILLS. PREVIOUS MEDICAL BACKGROUND WITH KNOWLDEGE OF MEDICAL TERMINOLOGY. COMPUTER SKILLS. ABILITY TO WORK IN MICROSOFT WORD TABLES IN ORDER TO PRODUCE STATISTICAL REPORTS REQUIRED. WORKING CONDITIONS: WORKS IN A WELL LIGHTED, CLEAN, TEMPERATURE CONTROLLED AREA, WITH ADEQUATE WORKSPACE. POSSIBLE JOB HAZARDS ARE RADIATION EXPOSURE, ELECTRICAL AND CHEMICAL HAZARDS, EXPOSURE TO COMMUNICABLE DISEASES AND PERSONAL INJURY. PHYSICAL DEMANDS: requires frequent moving through all areas of the breast center. Requires constant verbal communication by the telephone and face-to-face. Requires ability to transport documents, reports and materials. Requires frequent standing for extended periods in order to perform patient assistance. Occasional bending and stooping required. Must be able to verbally communicate with patients, families and staff members. MENTAL DEMANDS: Must be able to read, write and interpret patient and technical information related to Staten Island University Hospital such as patient demographic vouchers and health histories as well as hospital policy and procedures. Must be able to handle stress of working in situations where errors can have a serious impact on patient care. Applies principals of logical thinking to define problems, establish facts and draw valid conclusions related to patient care. Must be able to frequently review and understand exam request, medical records, and governmental or regulatory agency information. Must be able to deal with difficult or stressful situations occasionally. Must be able to prioritize task sequences and exercise appropriate time management. EQUIPMENT OPERATED: Computer applications SUPERVISION RECEIVED: General SUPERVISION EXERCISED: None *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).