Patient Experience Director, Hospice

Director Patient Experience Hospice

Location: Rosemont, IL

Position: Director Patient Experience

Job ID: 2015-71938

Remote/Virtual Position: No

Coverage Area: Greater Chicago, IL

Find Your Passion and Purpose as a Full-Time Director Patient Experience Hospice

Salary: $99k - $129k DOE

Schedule: M-F / Limited On call support as needed

Reimagine Your Career in Hospice

Caring for others is more than what you do - it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Director of Patient Experience You Can Be

If you meet these qualifications, we would love to meet you:

• Master's Degree in Social Work, Music Therapy, or Divinity from an accredited university or college; certified, registered, or licensed in appropriate discipline as required by the state.
• Minimum five years' experience; minimum two years end-of-life care experience; minimum two years of supervisory or program development experience in end-of-life care.
• Ability to supervise staff from a variety of psychosocial disciplines including social workers, chaplains, music therapists, volunteer directors, and bereavement coordinators.
• Must have reliable automobile, valid driver's license and the minimum state required liability auto insurance.

Responsibilities:

As a Director of Patient Experience Hospice, you will:

• Integrate psychosocial services into the hospice's interdisciplinary team by setting goals that align with the mission and monitoring
  progress toward goals including development and implementation of standardized orientation.
• Develop and implement Supportive Care objectives, policies and procedures.
• Ensure compliance with all accrediting and certifying agencies related to the provision of psychosocial services in hospice care.
• Ensure continued development of psychosocial program in hospice by assisting in development of job descriptions for all psychsocial personnel.
• Promote hospice psychosocial services both internally within the organization and externally to the community at-large
• Ensure continued growth and education of psychosocial workers in end-of-life care.
• Collaborate with business development department to facilitate CE events internally and externally.
• Ensure that department operates within established financial guidelines and participates in strategic planning.
• Participate in networking and building relationships with external resources.
• Integrate department services into the organization's mission by setting goals that align with the mission and monitoring progress
  toward goals.
• Advocate and work with Clinical Leadership Team to determine staffing and supportive care departmental needs.
• Promote employee satisfaction and take necessary action to maintain a productive and motivated psychosocial staff. Provide
  mentorship and education to staff.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Come As You Are

• At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.