New

Service Supervisor

Westlake Chemical
United States, Texas, Houston
Sep 12, 2025
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. JOB TITLE: Supervisor-Customer Service REPORTS TO: Director of Customer Service/Manager FLSA STATUS: Exempt APPROVED BY: Compensation Supervisor SUMMARY The Supervisor-Customer Service performs all functions required of a Supervisor-Customer Service as well as direct the vision and strategies for both inbound and outbound team functions spanning customer care, technical support, and customer loyalty campaigns. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: Comply with company Safety Policies and Procedures Support and lead team by providing praise and motivation as well as disciplinary action Monitor and uphold company policies including but not limited to breaks, dress code, internet, performance management, and tardy policy Maintain confidential employee records, attendance records and team schedules Conduct monthly Balanced Scorecard reviews and monitoring of productivity, call quality, behavioral competencies, time management, and accuracy Support and lead ongoing process improvements Conduct regular team meetings Participate in all department and company meetings as required Conduct interviews and contribute to selection process Communicate with multiple stakeholders within the organization in order to foster effective campaign strategies and excellent customer care Organize, execute, and report on Customer Loyalty campaigns such as promos, lead lists, web portal awareness, and other collaborative endeavors with the Sales team Manage the workload and direction of the Technical Services department Make recommendations for staffing levels and Workforce Management (WFM) needs in order to meet service level objectives EDUCATION, EXPERIENCE AND QUALIFICATIONS Analytical skills and the ability to action decisions through data Excellent communicator who can unite multiple audiences to achieve objectives Solid ability to coach, monitor, and assist individuals in achieving their very best performance Proficient in MS Office and other technologies applicable to the position Strong ability to delegate tasks, craft strategies, and balance multiple stakeholders and objectives Flexibility regarding work hours and travel Excellent spelling, grammar and verbal skills Valid driver's license and passport Bachelor's degree or equivalent work experience 3 - 5 years' experience in functional role PHYSICAL DEMANDS The employee should possess the ability to: Be exposed to sounds or noise levels that maybe uncomfortable Withstand exposure to temperature extremes inside or out Prolong sitting in stationary position up to 8 hours per day 5-10% travel required Complete repetitive movements Ability to move or traverse about the facilities Ability to work around dust, chemicals, and other substances, and in various environmental conditions Wear all required personal protective equipment (hearing, vision and hardhat WORK ENVIRONMENT The noise level in the work environment is sometimes moderate when working in an office, however, some of the work may be required in the operating units which mandates usage of required PPE including safety glasses, hearing protection, etc. During active remediation additional requirements may include fit testing for respiratory equipment, chemical suits, face shields, etc. May also result in exposure to outside elements and may require usage of stairs. Moderate travel (20-40%) may be required in the performance of duties. Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation. If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.