CAB Business Support Specialist

This position supports Bank products or services within Community Association Banking in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service

Preferred Qualifications

- Data entry

- Detail oriented

- Experience with Excel

- Coachable

- Customer service experience with emails/ phone while being able to identify follow up questions and/or additional details

- Identify opportunties for products and services that best serve the client

- Communication with clients, teammates and leadership

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.