QA Audit Manager

We are seeking a QA Audit Manager to lead Datavant's Quality Assurance Audit function. This role is pivotal in ensuring operational effectiveness, regulatory compliance, and continuous process improvement across our audit operations. The QA Audit Manager provides day-to-day leadership, oversight, and mentorship to the QA team, driving professional development and team accountability. The QA Audit teams currently oversee digital fulfillment, the quality portion of the new-hire DHISC training program, and site- and processor-level feedback. By centralizing responsibility under an experienced leader, this role strengthens team performance and accelerates the establishment of a scalable, high-impact quality assurance framework.

What You Will Do:

• Oversee audits of request and fulfillment processes to ensure compliance with state and federal laws, as well as Standard Operating Procedures (SOPs).
• Identify workflow issues and trends in errors or delays, report findings, and recommend corrective actions.
• Maintain and update audit tools, as well as detailed documentation of audit results and corrective measures.
• Lead a team performing specialized site-specific and process-specific audits as needed.
• Collaborate with operational leadership, training, compliance, and cross-functional partners to address trends, close knowledge gaps, and build tools to strengthen performance.
• Recommend and support implementation of process improvements to increase efficiency and accuracy.
• Ensure compliance with HIPAA, HITECH, and other regulations regarding PHI handling, and monitor adherence to client SLAs.
• Provide direct leadership to the QA team, including performance management, training, feedback, coaching, and professional development.
• Facilitate team meetings, calibration audits, and 1:1s to build accountability, engagement, and culture.
• Up to 10% travel, as needed.
• You will also be expected to support onboarding of new QA staff, deliver regular audit-based coaching, and contribute to strengthening Datavant's overall quality framework.

What a Typical Day Looks Like In this role, you can expect to:

• Collaborate cross-functionally with operations, compliance, training, and data teams.
• Manage team responsibilities while providing coaching and day-to-day support.
• Analyze audit results and trends to support leadership decisions.
• Facilitate team meetings, individual coaching sessions, and professional development opportunities.

What You Need to Succeed:

• Minimum 5 years of progressive leadership experience, preferably in healthcare operations, quality assurance, or related functions.
• At least 2 years of experience in medical records management, release of information (ROI), or health information operations; Datavant experience preferred.
• 2+ years in quality assurance or auditing, with demonstrated ability to evaluate processes, identify gaps, and implement corrective actions.
• High School Diploma required; Associate's or Bachelor's degree in Health Information Management, Healthcare Administration, or related field strongly preferred.
• Strong knowledge of HIPAA, HITECH, and PHI handling standards.
• Previous experience managing payroll, scheduling, and workforce administration.
• Excellent leadership, coaching, communication, and problem-solving skills.
• Proficiency with EHR systems, audit tools, Microsoft Office Suite; request tracking tool experience strongly preferred.

What Helps You Stand Out:

• Advanced certification in quality, compliance, or health information management (e.g., RHIT, RHIA, CHPS, Six Sigma).
• Lean or Six Sigma certification with proven process improvement success.
• Experience with dashboard-building or data analytics to support audit functions.
• Strong history of building engaged, high-performing teams in fast-paced environments.