Dealer Contract & Program Manager

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

General Purpose:

The Dealer Contract and Program Manager leads the annual renewal process for authorized dealer agreements, ensures Salesforce accuracy, and administers dealer programs and other initiatives that support growth, and enhance dealer engagement and success. The individual partners closely with cross-functional teams and dealer leaders to deliver seamless execution, clear communication, and continuous improvement in dealer experience.

Essential Functions:

Dealer Agreement Management

• Manage the full lifecycle of dealer agreements, including drafting, updating, distributing, renewing, terminating, and maintaining accurate records of agreements, addendums, and amendments.
• Coordinate with Legal, Credit, Finance, and other teams to ensure compliance and accuracy.
• Handle dealer communications related to renewals, non-renewals, and terminations, and update systems accordingly.
• Provide reporting and insights to leadership.

Salesforce & Data Integrity

• Maintain accurate dealer records in Salesforce, including agreements, contact information, trading areas, certifications, and program participation.
• Partner with Salesforce administrators and data stewards to resolve errors and ensure system alignment.
• Support dealer locator accuracy across MillerKnoll.com and related systems.

Dealer Program Management

• Partner with the Sr. Director of Dealer Transformation to design, develop, and implement initiatives that drive dealer growth, engagement, and success.
• Collaborate with internal teams, external partners, and dealer stakeholders to ensure program effectiveness and alignment with business goals.
• Support dealer education, training, and onboarding efforts to enhance knowledge, compliance, and adoption of programs.
• Track, report, and analyze program performance to inform continuous improvement and strategic decision-making.
• Serve as a resource and advocate for dealers, promoting program awareness, adoption, and proficiency.

Qualifications

• Bachelor's degree in Business Administration, Sales Operations, or related field (or equivalent experience).
• 3-5 years of experience in dealer management, contract administration, sales operations, or program management.
• Experience in distribution or channel management strongly preferred.
• Proficiency in Salesforce or similar CRM platforms.
• Strong organizational and project management skills with excellent attention to detail.
• Demonstrated ability to manage complex processes and lead cross-functional initiatives.
• Skilled in change management, with proven ability to drive adoption and continuous improvement.
• Strong written and verbal communication skills, including presentation and stakeholder engagement.
• Financial literacy and business acumen to manage program budgets.

Key Competencies

• Detail-Oriented: Ensures accuracy in contracts, data, and dealer records.
• Collaborative: Builds trusted relationships with internal teams and dealer partners.
• Analytical: Uses data to inform decision-making and program effectiveness.
• Strategic & Tactical: Balances long-term program design with day-to-day execution.
• Problem-Solver: Proactively identifies and resolves issues across systems and processes.
• Change Leader: Guides dealers and internal teams through evolving processes and programs.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.