Temporary Referral Coordinator

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

**This is a temporary assignment for approximately 3-4 months duration**

The Temporary Referral Coordinator plays a crucial role in ensuring the smooth operation of various tasks related to patient data management, communication, tracking, and specialty referrals. The role involves meticulous data entry, efficient response to team inquiries, proactive tracking and monitoring, and active involvement in special projects as assigned.

General/Data Entry:

• Create new patient charts and enter relevant information into designated platforms (Smartsheets, EPIC).
• Review and update patient eligibility information.
• Conduct audits on patient charts to ensure completeness and accuracy of enrollment forms.

Communication & Front Office Duties:

• Effectively respond to team requests and inquiries on multiple communication platforms (Teams, TigerConnect, Email).
• Process medical record requests promptly and accurately.
• Manage incoming faxes, assigning them appropriately to patient e-charts.
• Monitor various communication platforms to ensure timely and appropriate staff responses.

Tracking/Monitoring:

• Co-support the tracking of Cell Phone Distribution and Phone Line Reassignment and GPS trackers.

Team Collaboration:

• Actively participate in team meetings, contributing insights, and following through on action items.

Processing Specialty Referrals:

• Act as a liaison between the requestor and specialty office.
• Submit all required documentation for specialty referrals.
• Identify new specialists to expand the network of specialty offices available to our patients.

Special Projects or Tasks:

• Collaborate with the team and take on special projects or tasks as assigned, demonstrating adaptability and a proactive approach.
• The Referral Coordinator is expected to contribute actively to the achievement of organizational goals and maintain a high standard of professionalism in all responsibilities.
• Actively support the achievement of HIA's Vision and Goals.
• Other duties as assigned.

Qualifications and experience:

• G.E.D./High School, preferred, but not required.

• 1+ years call center or related customer service experience.

• Experience in the healthcare, insurance or pharmacy industry highly desirable

• Must be local to the Los Angeles area

• Previous experience in data entry and administrative tasks.

• Strong communication skills, both written and verbal.

• Detail-oriented with a commitment to accuracy in patient data management.

• Ability to multitask and prioritize tasks effectively.

• Familiarity with medical record processes and specialty referrals is a plus.

What's in it for you?

• Base salary range: $18.99 - $30.38 per hour
• Excellent 401(k) Retirement Saving Plan with employer match.
• Sick time accrual after 90 days of employment
• An opportunity to become part of a team that makes a difference to our members and our community every day.

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Healthcare in Action was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across the geographies we serve, providing services where they reside - including tents, cars, shelters, and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust - a critical component that can lead to meaningful and positive changes in health and housing. Our mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.