Customer Service Representative - Complex Care - Lee Memorial Hospital - 4/10's

Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: LM Complex Care Center

Work Type: Full Time

Shift:4/10's - Variable between 7a to 7p. Every other Saturday and Sunday with variable weekdays

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Customer Service Representative Complex Care
Location: Lee Health
Schedule: 4/10s (4 days per week, 10-hour shifts)

• Variable shifts between 7:00 AM 7:00 PM

• Every other Saturday and Sunday required, with variable weekdays

• Weekend and holiday availability is required Office is open 365 days a year

Complex Care is a specialized Lee Health program that supports patients living with chronic or multiple health conditions. This program bridges the gap between hospital care and ongoing outpatient care by providing close, high-level follow-up and transitional support.

Our multidisciplinary team includes hospitalists, advanced practice providers, pharmacists, and licensed clinical social workers. Together, they create personalized care plans to ensure patients receive the right care, at the right time, in the right setting.

We help patients who:

• Need immediate follow-up after being discharged from the hospital

• Do not currently have a primary care provider or consistent healthcare access

• Require extra medical support during transitions in their care journey

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

1-2 years prior experience required for Lee Health Solutions.

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers