Outpatient Navigator- Adult Congenital Health - 137042

Under the direct supervision of the Manager of Cardiovascular Operations, The Adult Congenital Heart Disease (ACHD) program at UC San Diego Health is the only program south of Los Angeles accredited by the Adult Congenital Heart Association (ACHA) as a comprehensive care center. The ACHD Patient Navigator plays a vital role in supporting patients and families as they navigate the complexities of congenital heart disease care.

This position serves as a clinical resource, advocate, and liaison, helping patients and caregivers navigate treatment plans, access services, and coordinate care across multidisciplinary teams (adult congenital, cardiac surgery, interventional cardiology, and other services). The navigator facilitates transition planning for patients moving from pediatric to adult care, and supports psychosocial well-being through education.

Responsibilities include:

• Care coordination for patients under the care of the adult congenital heart program (internal and external resources).
• Closed-loop feedback with care providers, patients, and families as they plan and navigate cardiac surgical and procedural interventions.
• Conducting ongoing assessments of patient needs and barriers to care.
• Coordinating referrals to cardiac, noncardiac, mental health, and community resources.
• Providing clinical education and support to patients and families.
• Facilitating patient and caregiver support groups.
• Participating in ACHD program committees and quality improvement initiatives.
• Collaborating with internal and external providers to ensure continuity of care.
• Engaging in opportunities for education, research, and presentations at local, national, and international levels.

• Bachelor's degree in related area and / or equivalent experience / training.
• Active California RN or LCSW license.
• Minimum of two (2) years of outpatient care coordination experience.
• Three (3) years of related clinical experience in a large healthcare system with at least one year in the ambulatory/outpatient setting as a nurse outpatient coordinator or medical social work coordinator
• Demonstrated ability to work independently and collaboratively in a complex healthcare environment.
• Strong communication skills with the ability to influence and educate patients, families, and clinical teams, with empathy.
• Experience in care coordination, patient advocacy, or clinical navigation.

• Bilingual in English and Spanish.
• Experience working with both adult and adolescent patients.
• Familiarity with congenital heart disease or cardiology care.
• Experience with transition planning and patient education.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Able to travel to any UCSD or affiliate clinic/hospital location.