New 
Senior Program Manager - Microsoft Certified Trainer (MCT)
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 14, 2025 | |
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OverviewLead the Global Community That Teaches the World Microsoft Technology Microsoft Certified Trainers (MCTs) are more than instructors-they're ambassadors of Microsoft's technology and culture of learning. This global community enables transformative learning, influences adoption, and inspires learners worldwide. Microsoft Certified Trainers (MCTs) are a global network of premier technical and instructional experts who deliver official Microsoft courseware and drive customer skilling worldwide. The MCT program is a foundational pillar of Microsoft's learning ecosystem, enabling transformative learning experiences across industries and regions. As the Senior Program Manager - Microsoft Certified Trainer (MCT) you'll shape the future of this community-defining how Microsoft empowers trainers to deliver exceptional, transformative learning experiences. You'll combine strategic vision with operational excellence to scale impact, strengthen community connections, and ensure the MCT program remains a cornerstone of Microsoft's skilling ecosystem. This includes aligning the MCT program with Microsoft's broader skilling and certification strategy, optimizing delivery models, growth of the Community, and ensuring program scalability and compliance. You will collaborate across Learning Products, Training Services Partner team, and internal learning teams to elevate the value of the MCT program, build scalable processes and tools, and foster a vibrant, inclusive trainer ecosystem This role is ideal for a program manager and passionate community builder with expertise in technical training, stakeholder engagement, and strategic planning. You will champion initiatives that elevate instructional excellence, enhance trainer experience, and foster a vibrant, inclusive global community of Microsoft Certified Trainers. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesProgram Enablement & Infrastructure Design scalable systems that power the full MCT lifecycle from onboarding to mastery, integrating AI-driven tools, automation, and insights to elevate trainer experience and impact. Build a modern infrastructure that champions instructional and technical excellence, aligning the global MCT community with Microsoft's evolving skilling and certification strategy. Use data as a strategic lever: turn engagement, performance, and satisfaction metrics into actionable intelligence to shape decisions, improve outcomes, and continuously evolve the program. Community Strategy & Engagement Drive a global growth strategy that energizes and expands the MCT community through meaningful connection, recognition, and innovation. Turn feedback into fuel-build dynamic feedback loops between MCTs and Microsoft teams to co-create better tools, content, and experiences. Ignite engagement by leading high-impact forums, webinars, and events that inspire collaboration and amplify MCT voices worldwide. Stakeholder Collaboration Build deep partnerships across Microsoft Learning, Product, and Certification teams to align MCT initiatives with Microsoft's global skilling priorities. Champion the MCT voice in strategy discussions, ensuring community insights shape product, policy, and program decisions. Collaborate with Training Services Partners to deliver a unified, high-quality trainer experience that reflects Microsoft's commitment to excellence and innovation. Deliver executive-level insights through clear, data-driven communications and presentations that surface community trends, risks, and opportunities to inform strategic decisions. Other Embody ourCultureandValues | |