Student Success Manager for COP

University of the Pacific

United States, California, Stockton

3601 Pacific Avenue (Show on map)

Oct 15, 2025

Posting Details

Position Information

Job Title	Student Success Manager for COP
Union Level
Department	COP Administration
Campus	Stockton
Posting Number	201304184P
Full or Part Time	Full Time
Number of Months	12
Work Schedule
Position End Date
Open Date	10/14/2025
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship	This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	The Student Success Manager for COP will support the University's strategic plan by overseeing academic success coaching team to help undergraduate students achieve their academic, personal, and career goals. Improve academic success rates by collaborating with campus partners to create a culture based in a holistic understanding of how students can succeed in higher education (and beyond) - an understanding founded in the principles of diversity, equity, and inclusion. The Academic Success Manager will use analysis of retention data and other measures of student success to enhance academic coaching efforts. Provide ongoing one-on-one coaching support for students identified as in need of intensive support.
Essential Functions	Track the academic progress of College of the Pacific students and lead outreach efforts to students identified as in need of intensive support. Lead and participate in academic coaching. This will include the following efforts: develop an action plan for success based on the unique needs of each student; monitor and assess student progress in achieving their path to success; help students identify alternative majors; address current and potential academic/personal challenges (e.g. adjustment to college, time-management); collaborate with instructors and faculty advisor as needed. Supervise academic coaching staff. This includes meeting regularly with academic coaching staff to assess students who are "at-risk" of attrition and offer additional support when needed. Lead process improvement and the implementation of best coaching practices. Research, develop, and administer academic coaching training to academic coaching staff. Collaborate with faculty and student support resources (e.g., Care Managers, CAPS, SUCCESS-TRIO, GATC, and CIP) to address academic and personal barriers that impede student success. Collaborate with the associate dean to create an escalation process for the academic coaching staff. Implement and monitor this escalation process and field any inquiries presented by the academic coaching staff. Collaborate with associate dean in creation of calendar for outreach efforts and workshops for students. Develop and implement workshops on topics supporting student success in the classroom. Serve as member of the block scheduling team registering new students for classes pre-matriculation. Gather and present relevant retention data to the associate dean to improve student success efforts. Represent COP in student persistence team meetings and present relevant data as requested. Ensure accurate academic coaching assignments in Banner and Advise. Represent COP Academic Coaches at admissions-related events (e.g., webinars, open houses, information sessions, etc.) Partner with existing programs to develop, enhance, and maintain a peer academic coaching program for COP. Teach STDY 12 Academic Skills for Success, as needed. Maintain accurate academic records and forms in an appropriate confidential manner in accordance with FERPA and other relevant policies using the CRM and other online tools. Perform other related duties as assigned. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	Bachelor's degree in relevant field. Two (2) years of academic coaching experience.
Preferred Qualifications	Master's Degree. Certification or degree in coaching practices. Ability to create rapport with undergraduate students. Skills in judgment, decision-making, and problem solving. Strong written and verbal communication skills, including active listening. Demonstrated tact and diplomacy in working with diverse populations, including parents, students, faculty, campus administrators, and the public. Knowledge of and experience in implementing best practices in academic coaching. Ability to exercise confidentiality, discretion, and judgment; handle sensitive interpersonal issues. Knowledge of university policies and procedures; FERPA requirements; and degree requirements for majors in the College. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, diversity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed in a standard office environment with the use of computers and phones. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds. Work Environment/Work Week/Travel: Work performed mostly during standard business hours as well as some hours during evenings and weekends. Occasional travel may be required. Valid driver's license required. Incumbents must also be able to meet the University's fleet rules and be eligible to drive for university business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.
Hiring Range	$68,640 - $70,527 (We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
Anti-Discrimination/EEO Policy Statement	University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.