Desktop Support Specialist

TEKsystems
$24.90 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, West Bend
Oct 15, 2025
Position Overview: We are seeking a professional and customer-focused Desktop Support Specialist with 2+ years of white-glove support experience in enterprise environments. This role requires strong technical troubleshooting skills, particularly with Windows 10, and hands-on experience managing onboarding and termination processes using Active Directory. The ideal candidate will deliver high-quality deskside and remote support while maintaining a strong service-oriented mindset. Key Responsibilities: * Provide white-glove desktop support to end users, including executives and VIPs, ensuring a seamless and professional experience. * Troubleshoot and resolve issues related to Windows 10 operating systems, including installation, configuration, optimization, and patching. * Manage onboarding and offboarding processes, including user account creation, permission management, and deactivation in Active Directory. * Support hardware and peripheral devices including desktops, laptops, printers, and mobile devices. * Maintain accurate documentation of support procedures, resolutions, and user guides. * Collaborate with IT teams to escalate and resolve complex technical issues. * Ensure compliance with company policies and security protocols during support activities. * Deliver support both onsite and remotely, maintaining high levels of customer satisfaction. Required Qualifications: * Minimum 2 years of desktop support experience in a professional, client-facing environment. * Strong proficiency in Windows 10 troubleshooting and support. * Experience with Active Directory for user lifecycle management. * Excellent communication and interpersonal skills; ability to interact with users at all levels. * Strong attention to detail and commitment to delivering high-quality service.** Pay and Benefits The pay range for this position is $24.90 - $24.90/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Bend,WI. Application Deadline This position is anticipated to close on Oct 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.