Accounts Receivable Analyst

About the Role:

Join TD SYNNEX's Accounts Receivable team and play a key role in managing a diverse portfolio of SMB, MSP, Spark, and Sony accounts. You'll work closely with customers and internal teams to ensure timely payment processing, resolve account issues, and maintain positive relationships. This entry-level role offers opportunities for career growth within our A/R department and beyond.

You'll be responsible for reviewing and releasing orders, managing discrepancies and open matters to ensure timely solutions. reconciling payments, and managing customer communications. The ideal candidate will have experience in managing past due accounts, and contributing to team goal achievement.

What You'll Do:

• Conduct account reconciliations to ensure accuracy, including complex reconciliations when needed.

• Review flagged orders for past-due accounts, determine whether to release or hold orders, and communicate with customers to resolve payment issues before releasing orders.

• Investigate and apply payments received without remittance instructions, clarify partial payments, and ensure accurate application.

• Manage dunning process - respond to automated overdue notices sent twice monthly, follow up with customers, and address inquiries to prevent repeat issues.

• Initiate customer communication via email, phone, or chat to address payment details based on aging and review code categories.

• Identify and resolve payment-related obstacles such as incorrect shipments, pricing errors, or missing documentation before they age.

• Collaborate internally with sales, customer service, and other teams to resolve account issues, especially related to cloud, licensing, and subscriptions.

• Access and organize data from existing Power BI or RDS reports; present account information in Excel for customer review.

• Notice potential concerns on accounts and promptly report them to management.

• Offer insight into operational matters and contribute to proactive problem-solving to prevent losses.

What We're Looking For:

• Experience:1+ years in accounts receivable, customer service, or a related field.

• Education:High school diploma required; degree in accounting or finance preferred but not mandatory for entry-level. Credit Certification (e.g., CBA) or specialized Credit Experience/Training is a plus.

Skills:

• Strong customer interaction skills (phone, email, chat)

• Critical thinking and problem-solving abilities for non-standard issues

• Ability to multi-task and shift priorities throughout the day

• Excellent organizational skills to manage a large account portfolio

• Basic Excel proficiency for organizing and presenting data

• Career motivation and interest in long-term growth within TD SYNNEX

• Ability to work independently with minimal supervision

• Strong time management skills and ability to meet deadlines

• Professional communication skills with all levels of management

• Negotiation and persuasion skills to achieve mutually beneficial outcomes

• Ability to quickly learn new systems and technology

Working Conditions:

• Professional, office environment.

• Hybrid work model: 3 days in office, 2 days remote

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company