Sales Operations Analyst - Hospital Accounts

Kaneka Americas Holding, Inc.
United States, New York, New York
Oct 15, 2025
Description ESSENTIAL DUTIES & RESPONSIBILITIES Hospital Account Onboarding & Setup Coordinate the collection of required hospital/vendor forms, W-9, tax information, billing and shipping details Validate and enter new accounts into SAP and ensure seamless integration with Salesforce Maintain onboarding checklists and documentation repository Monitor onboarding progress and escalate bottlenecks as needed Cross-Functional Coordination Liaise with accounting to verify account setup, payment terms, and billing requirements Serve as liaison between accounting and hospital accounts on aged/unpaid invoices, ensuring timely resolution Partner with supply chain/logistics to ensure shipping and delivery setup for hospitals Collaborate with IT/systems teams to resolve integration or data-flow issues between ERP and CRM Act as the point of contact for sales reps on onboarding processes and system updates Support the Sr. National Accounts Manager in managing IDN and GPO contracts, including coordination of documentation, account alignment, and contract compliance requirements Process Oversight & Continuous Improvement Support adherence to SOPs, checklists, and onboarding guidelines Track metrics and maintain dashboards (e.g., average days to onboard, system errors, invoice resolution) Identify opportunities for process improvements and system enhancements Contribute to onboarding playbooks and training materials for sales reps Troubleshooting & Support Investigate and resolve account discrepancies, billing mismatches, or SAP/CRM sync errors Provide coaching and support to sales reps on system navigation and onboarding tasks Assist with escalations regarding onboarding, account setup, or collections Compliance & Audit Readiness Ensure documentation and approvals are filed correctly in shared systems Provide supporting reports to internal audit or external reviewers as requested OTHER RESPONSIBILITIES Maintain complete and open lines of communication with other personnel, functions, or departments to facilitate operations and interaction in the organization Keep all teams informed of status and progress, ensuring that regular and periodic communication takes place Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and keeping abreast of industry trends and related compliance issues within the area of responsibilities Maintain professional conduct, attendance, and high ethical standards in the workplace, complying with company policies and procedures Fulfill mandatory training requirements applicable for department and job duties as appropriate Perform other duties and responsibilities as required or requested by supervisor or management Qualifications Behaviors Loyal - Shows firm and constant support to a cause Team Player - Works well as a member of a group Enthusiastic - Shows intense and eager enjoyment and interest Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Dedicated - Devoted to a task or purpose with loyalty or integrity Education Associates (required) Experience 3 years: SAP (required) Sales Force or similar systems is a plus (preferred) 3 years: Customer account coordination, billing, credit, or receivables management; healthcare industry experience preferred. (required) Skills MS Outlook (required) MS PowerPoint (required) MS Excel (required) MS Word (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.