Operations Supervisor, Medical Care At Home (Mostly Remote)

What We Provide

• Referral bonus opportunities

• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays

• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability

• Employer-matched retirement saving funds

• Personal and financial wellness programs

• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care

• Generous tuition reimbursement for qualifying degrees

• Opportunities for professional growth and career advancement

• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Supervises the scheduling team of Senior Medical Practice Assistants, including hiring, onboarding, training, and performance management.

• Ensures appropriate staffing and coverage to meet daily operational needs.

• Leads team meetings and fosters a culture of accountability, collaboration, and continuous improvement.

• Coordinate and track monthly Nurse Practitioner (NP) and Medical Assistant (MA) availability.

• Oversees daily scheduling workflows, outreach activities, and provider routing to ensure timely and efficient visit coordination.

• Monitors productivity reports, analyzes trends, and implements corrective actions to address performance or operational issues.

• Develops and implements procedures to maximize operational efficiency and effectiveness.

• Collaborates in setting productivity standards and participates in quality assurance programs for business operations.

• Provides feedback and ensures assigned staff meet established productivity benchmarks.

• Serves as the primary escalation point for operational issues, resolving barriers and communicating with AVP and clinical leadership.

• Collaborates with clinical teams to align visit logistics with provider availability, geographic coverage, and patient needs.

• Participates in strategic planning and special projects to support MCAH program growth and innovation.

• Prepares and analyzes operational reports to support decision-making and performance tracking.

• Ensures compliance with documentation standards, EMR protocols, and patient confidentiality requirements.

• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hirings, promotions, salary actions, and terminations, as appropriate.

• Participates in special projects and performs other duties as assigned.

Education:

• High School Diploma required
• Bachelor's Degree preferred

Work Experience:

• Minimum 3 years of experience in healthcare administration, medical office operations, or scheduling required
• Prior supervisory or team lead experience preferred
• Strong communication, leadership, and organizational skills preferred
• Proficiency in EMR systems and Microsoft Office Suite preferred
• Experience in home-based care or mobile health services preferred