Customer Service Specialist - Liver / GI

University of Illinois Chicago
life insurance, paid time off, retirement plan
United States, Illinois, Chicago
Oct 16, 2025
Customer Service Specialist - Liver / GI Customer Service Specialist - Liver / GI Hiring Department: Liver Center and GI Clinic Location: Chicago, IL USA Requisition ID: 1037568 FTE: 1 Work Schedule: 9:30am-5:30pm Shift: Days # of Positions: 1 Workplace Type: On-Site Posting Close Date: October 17th, 2025 Salary Range (commensurate with experience): $30.07 - 32.56 / Hourly Wage About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Position Summary Under general supervisions, performs complex customer service/customer contact functions including assistance with the patient satisfaction program, complaint processing, performance improvement activities, payment processing and registration and check in or check out-processing. Employees at this level may supervise subordinates. Duties & Responsibilities Direct patients, staff, and visitors to other clinical and department areas as required. Receive and route incoming information calls to appropriate departments/individuals. Greets, assists, and directs patients, visitors, and staff. Conducts assessment of customer service needs and makes arrangements to ensure needs are met. Explain established patient processing procedures and policies to patients, staff, and visitors as requested or required. Resolves customer service complaints referred to them by lower-level staff and communicates with clients by assisting with complex situations. Serves as a role model, exhibiting UI Care standards at all times. Reception, Scheduling, and Information Services. Coordinates referrals. Confirm/cancel/reschedule appointments. Collect customer payments and processes. Reconciles payments. Answers questions on the payment process. Report any broken equipment as soon as possible, remove it, and label it as broken. In the event of a medical emergency, follow established code procedures and direct medical/nursing/administrative staff to the appropriate location. Assists with the orientation and ongoing training of staff in customer service. Participates in departmental and/or interdepartmental patient satisfaction teams as required. Perform other related duties and participate in special projects as assigned. Minimum Qualifications High school diploma or equivalent. Any one or combination totaling three (3) years (36 months) from the following categories: college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's degree (120 semester hours) equals three (3) years (36 months) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/17200?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-74859a18f1b62740ac6bb415a49df35c