New 
Principal Technical Program Manager
 Microsoft | |
 United States, California, Mountain View | |
 Oct 16, 2025 | |
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OverviewMicrosoft Silicon Cloud Hardware Infrastructure Engineering (SCHIE) is the team behind Microsoft's expanding Cloud Infrastructure and responsible for powering Microsoft's "Intelligent Cloud" mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide and we are looking for passionate, high energy engineers to help achieve that mission. Our team is creative and resourceful; we value growth and learning. We want to amplify your abilities so you can do your best work. Join us, and together we will turn groundbreaking hardware designs into reality! We are looking for a Principal Technical Program Manager to join our team!
ResponsibilitiesStrategic Planning & Alignment: Shape and execute long-term strategies that align operational activities with broader organizational goals and customer expectations. Partner with cross-functional leaders to prioritize initiatives and scale capabilities. Operational Oversight & Process Optimization: Develop and refine scalable frameworks and workflows, driving process excellence, automation, and continuous improvement to ensure consistent support quality, operational efficiency, and alignment with business objectives. Performance Metrics & Reporting: Design and oversee advanced performance measurement frameworks. Translate operational data into actionable insights that guide strategic decision-making, improve efficiency, and track business impact. Technical & Operational Leadership: Anticipate and resolve technical and process challenges across support frameworks. Enable seamless execution through innovative solutions, automation, and integration of AI-powered capabilities. Cross-Functional Collaboration: Partner with senior stakeholders to streamline workflows, align on priorities, and drive organizational effectiveness across teams. Data-Driven Strategy & Continuous Improvement: Identify data gaps and implement robust analytics pipelines to inform decisions, uncover trends, and proactively optimize operations. AI-Driven Innovation & Problem Solving: Foster a culture of experimentation and continuous learning by applying AI and automation to accelerate root-cause analysis, unlock efficiencies, and propose pragmatic tradeoffs/workarounds that unblock teams and drive outcomes. | |