Manager, Sales Operations

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The Manager, Sales Operations is responsible for leading a small team of employees responsible for maintaining the precision and accuracy of order entry and booking processing for EGM's, ETG's, Tables and Utility products. Developing, revising, and adhering to quality standards while addressing configuration and billing issues. Collaboration with cross-functional teams to troubleshoot and enhance order quality is crucial for success in this role.

Essential Job Functions:

• Lead and mentor a small team of employees in analyzing order data for accuracy, ensuring compliance with standard practices and regulatory requirements.
• Develop and implement inspection methods to evaluate the precision of order entry and product configuration.
• Prepare documentation for order review procedures and address software, jurisdictional, billing, and configuration issues.
• Collaborate with departments to resolve order quality issues and communicate status updates to internal stakeholders
• Identify opportunities for quality and efficiency improvements and provide support for new product launches.
• Manage system holds and alerts, ensuring timely order booking and review.
• Coordinate lead time management to align with revenue recognition dates and customer expectations.
• Input required dates based on lead times, configurations, and business requirements
• Handle exception management, including expediting and early release execution

Qualifications: Training and/or Experience

• 5-8 years' of experience in similar customer service/manager roles

Knowledge, Skills and Abilities:

• Strong customer service skills
• Knowledge of parts sales/finished goods operations
• Knowledge of company shipping procedures and regulations
• Good communication, presentation, writing, and problem-solving skills.

Education:

High School Diploma Required

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions:

• The work conditions are representative and typical of similar jobs in comparable organizations

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.