UX Researcher

Are you a passionate User Experience Researcher eager to make a tangible difference in how people interact with vital services? Join a pioneering team at a leading organization, partnered with Aquent, where your insights will directly influence the design and development of innovative solutions. This is an exceptional opportunity to champion the user experience, conducting impactful research with healthcare professionals and individuals to transform their journey and elevate product offerings.

This role is crucial for understanding user needs within a significant sector, driving product improvements, and enhancing the overall user experience. You will be the voice of the user, directly shaping the future of digital solutions that impact countless lives. Your work will directly inform strategic product decisions, ensuring that solutions are user-centered, intuitive, and highly effective. By translating complex user needs into actionable insights, you will play a pivotal role in shaping the future of interactions and driving meaningful improvements for a wide audience.

Responsibilities:

* Conduct in-depth user research with a healthcare professional population.

* Travel on-site to gather direct user insights.

* Apply expertise in social science, design, and best practices to identify both tactical and programmatic research needs.

* Define testable hypotheses relevant to the business and design approaches to address general user experience and product marketing questions.

* Develop comprehensive research plans and recruitment criteria in collaboration with stakeholders.

* Execute diverse research methods including moderating interviews, usability studies, focus groups, contextual evaluations, diary studies, and survey design/programming, either directly or in collaboration with other research staff or vendors.

* Analyze and synthesize findings from various data sources, presenting clear, actionable implications to stakeholder audiences.

* Collaborate closely with product, design, and development teams to integrate research insights into high-quality, innovative designs.

* Act as a dedicated advocate for the user, leveraging competitive analysis and research findings to guide internal product evaluations and ensure a clear understanding of the end-user experience.

* Investigate and introduce new research technologies, processes, and methodologies to continuously enhance research capabilities.

Must-Have Qualifications:

* 5+ years of dedicated UX research experience; flexibility for strong candidates with less experience.

* Demonstrated expertise in discovery research.

* Exceptional presentation and communication skills, capable of translating complex research into actionable insights for diverse audiences.

* Proven project management abilities, capable of leading research initiatives from inception to completion.

* Proficiency in a wide array of usability methods for both remote and in-person research, including usability testing, surveys, card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, and participatory design/co-creation workshops.

* Ability to manage an entire research project lifecycle, including stakeholder goal elicitation, study design, screener development, recruiting management, test moderation, data analysis, and reporting.

* Strong capability to support multiple simultaneous projects and product teams effectively.

* High School Diploma or GED required.

Nice-to-Have Qualifications:

* Bachelor's degree in a related field (e.g., Cognitive Science, Statistics, Human-Computer Interaction, Psychology, Computer Science).

* Advanced degree in Cognitive Science, Statistics, Human-Computer Interaction, Psychology, Computer Science, or a related field.

The target hiring compensation range for this role is $54 to $60.53 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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