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Business Intelligence Analyst, Technical Support & Services

Vaco
$80,000.00 - $120,000.00 / yr
United States, North Carolina, Raleigh
Oct 16, 2025

*This job requires authorization to work in the US*

Overview
We're seeking a Business Intelligence Analyst to lead reporting and analytics initiatives across our Technical Support and Professional Services teams. This role will be instrumental in designing and delivering scalable dashboards, reporting frameworks, and data integrations across platforms such as Salesforce Service Cloud, Power BI, and Workday.

You'll serve as a strategic partner to leadership, translating complex business needs into actionable insights and data-driven solutions. If you thrive in cross-functional environments and enjoy turning data into decisions, this is a high-impact opportunity to contribute meaningfully to operational excellence.

Key Responsibilities

Reporting & Dashboard Strategy

  • Design and optimize dashboards and reports using Salesforce and Power BI
  • Develop scalable reporting frameworks across Support and Services functions
  • Align reporting structures across departments including Customer Success, Sales, Product, and Engineering

Data Operations & Integrations

  • Ensure data accuracy, consistency, and integrity across platforms
  • Document data flows and identify opportunities for automation and improved visibility
  • Collaborate with Salesforce Admins and Data teams to troubleshoot and resolve data issues

Cross-functional Leadership

  • Act as a strategic advisor for reporting needs across Support and Services
  • Manage intake and prioritization of reporting requests
  • Translate complex business requirements into technical reporting solutions

Insights & Enablement

  • Analyze performance metrics to identify operational improvements
  • Present insights to senior stakeholders
  • Provide training and documentation for reporting and dashboard users

Qualifications

Required:

  • 3-5 years of experience in operations, reporting, or analytics within a SaaS or technology environment
  • Strong expertise in Salesforce Service Cloud reporting and data structures
  • Proven experience in cross-functional collaboration and data integration
  • Strategic thinking and stakeholder engagement skills
  • Ability to lead reporting initiatives independently

Preferred:

  • Proficiency in Power BI or similar BI tools
  • Advanced SQL or data querying skills
  • Experience with data governance frameworks
  • Prior mentorship or leadership in analytics projects

Tools & Technologies:

  • Salesforce Service Cloud
  • Power BI
  • Excel
  • SQL
  • Jira or similar ticketing/intake systems


Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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