25-537.B1 - Sr. IT Manager - Business Relationships

Essential Job Responsibilities:

• Understand the needs of the Finance & Accounting and Land functions, and how Quorum supports those needs while also representing the needs of IT to the business
• Envision, design, and deliver the Quorum TIPs and Land solution to generate value in terms of automation, efficiency by exploiting best practice Quorum design.
• Use current technology to help modernize Land, Finance and IT Operations to improve reliability, increase operational efficiency, and reduce costs.
• Oversee all phases of Quorum enhancement projects from conception to completion, including scope changes, and keep end users engaged through communicating relevant project information.
• Manage the activities of third-party software companies in delivery of IT solutions.
• Translate project documents, including reports and project specific business rules into technical specification document for development by internal or external resources.
• Maintain the integrity of the Quorum solution by prioritizing and resolving service tickets and managing the ticket queue via the ticketing software.
• Support end users and super users with training where required.
• Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.
• Maintains employee confidence and protects company assets, including intellectual property, by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Contributes to team effort by accomplishing related results, as needed.

Other Job Responsibilities:

• Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, and assumes responsibility for solving customer problems.
• Ensures commitments to business stakeholders are met, solicits opinions and ideas from Finance, Accounting and Land departments, and responds to inquiries.
• Facilitate communication between project teams, Land and Finance and Accounting leadership, ensuring transparency and alignment with organizational goals.
• Other duties as assigned by management.

Qualifications:

• Fifteen (15) years' minimum experience in information systems and business support with a special emphasis in application delivery.
• Ten (10) years' minimum experience in systems implementations.
• Interpersonal skills to allow effective communication with individuals and teams.
• Strong ability in diagnosing and solving problems while maintaining patience, professionalism, and courtesy.
• Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment.
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
• Solid understanding of desktop computers, printers, and general office applications.
• Ability to complete multiple, diverse tasks of differing priorities with a high degree of accuracy.
• Flexibility to adapt to changing project requirements and priorities in a dynamic IT environment.
• Proven leadership skills with the ability to inspire and guide a team towards successful project delivery.

Education Requirements:

• Four-year college degree in Information Technology, Computer Science, Business Administration, Project Management or related field of study, or relevant experience.

Certifications, Licenses, Registrations:

• Preferred: Certification in LEAN and/or Six Sigma.
• Preferred: Project Management Professional (PMP) certification.