Patient Navigator 2

Neurosurgery - Spine Center

Full Time

86476BR

Job Summary

The Spinal tumor and Deformity Patient Navigator for the UCSF Brain/Neurospine Tumor Center provides individualized assistance and support to patients throughout their care with Neurosurgery, serving as a resource and advocate for patients while they are going through the journey of diagnosis, treatment and recovery. The service is offered to patients from their initial visit to their ongoing post treatment appointments 2-3 weeks after discharge and ongoing monitoring throughout the patient's life.

The Brain Tumor/Neurospine Center patient Navigator provides patient care coordination by serving as a communication bridge, when needed, between the patient and the practitioners and services he/she may require during their treatment. This involves developing expertise in the operations and systems underlying all service areas directly or indirectly related to neurosurgery, including UCSF interdepartmental support for patients receiving care outside of Neurological Services. The position requires self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a wide variety of psycho-social needs and the ability to effectively communicate with faculty and staff throughout the clinical enterprise. To be effective in the position, the Brain Tumor Center patient liaison shall remain current on inpatient care protocols that affect patients' postoperative care on an outpatient basis. This includes attending grand rounds sessions reviewing patient safety, standardization of inpatient and outpatient protocols.

This position is a vital and an integral part of the patient-centric care mission and direct patient education efforts of the UCSF Neurosurgery Brain Tumor/Neurospine Center. It is the common goal of these programs to ensure patients have full, equitable and convenient access to the clinical services they require and to the health education information needed to make informed decisions about their care.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $29.99 - $48.23 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

This position requires flexibility to orient and work in all UCSF Medical Center locations as needed.
Ability to communicate effectively, both over the telephone and directly in person
Basic keyboard and computer skills (Microsoft Office) and basic math skills
Direct patient teaching experience
Associates degree and 6 months related experience or equivalent combination of education and experience

Preferred Qualifications

Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian)
Experience with insurance verification (plans), patient financial services, medical record data abstraction, or data analysis

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

004468 PAT NAVGTR NON-CLIN 2 CX

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Parnassus Heights (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday