PSR Supervisor - Pediatric Specialty Clinic

University of California- Davis Health
$2,666.67- $4,758.62
vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement
United States, California, Sacramento
Oct 16, 2025
Apply for Job Job ID 81808 Location Sacramento Full/Part Time Full Time Add to Favorite Jobs Email this Job Job Summary The Pediatric Specialty Clinic PSR Supervisor is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position serves as an office supervisor and functions under the direction of the CAARE Center Admin Officer, supervising a small group of employees and providing accountability as delegated for the day-to-day operations of the designated clinic location(s). The PSR Supervisor position provides essential leadership and oversight within the Pediatric Ambulatory Services Department, ensuring efficient operations, exceptional patient service, and the ongoing development of a high-performing team. This position encompasses a broad range of responsibilities related to staff supervision, daily operations management, administrative support, and interdepartmental collaboration. The PSR Supervisor plays a key role in fostering a positive and productive work environment, promoting effective communication, and contributing to the delivery of high-quality, patient-centered care. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. Apply By Date: October 26, 2025, at 11:59 PM Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position Bachelor's degree in a related area and/or equivalent experience/training Minimum of (1) year of supervisory or leadership experience in an outpatient clinical setting Minimum of (1) year of experience navigating health care insurance systems (Medi-Cal, Medicare, HMO, PPO, etc.) to obtain authorizations, schedule appointments, make referrals, and manage billing Experience using EPIC or similar electronic medical record systems Medical office management experience, including scheduling, template maintenance, and general computer skills Demonstrated proficiency with ICD-10, CPT, and HCPCS coding for insurance and billing purposes Knowledge of medical office procedures, medical terminology, and healthcare regulations (including HIPAA) Knowledge of standard hiring protocols and employment laws Proficiency in navigating health care insurance systems and understanding billing processes Understanding of human motivation and employee development, with the ability to encourage initiative and growth Skill in training, supervising, and offering conflict resolution Strong communication and interpersonal skills to interact effectively with patients, staff, and providers Excellent organizational and time management skills to handle multiple tasks and priorities Problem-solving and decision-making abilities to address issues and implement solutions Computer proficiency, including experience with electronic medical records, scheduling systems, and Microsoft Office Suite Ability to interview and select qualified candidates using effective screening techniques Ability to objectively and constructively evaluate employee performance, provide feedback, and set performance goals Ability to administer disciplinary action and implement corrective action plans, up to and including termination, in collaboration with HR and management Ability to identify areas for process improvement, develop and implement solutions, and measure outcomes Preferred Qualifications Three (3) years of customer service and/or call center experience Recent experience with EMR, specifically EPIC, including In Basket and Work Queues Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and insurance plans Recent experience in an outpatient medical office Experience working in a clinic front office, processing referrals and authorizations Previous experience working in a specialty clinic Direct experience working with pediatric patients and their families Key Responsibilities 35% - Staff Supervision 25% - Coordination of Daily Operations 25% - Additional Job Functions 15% - Computer System Operations Department Overview The vision of the Department of Pediatrics is the healthiest future for all children and families, with a mission dedicated to creating a healthy future for all children through outstanding patient care, transformative research, innovative medical education, and community-based advocacy. As part of this mission, the purpose of the CAARE Diagnostic and Treatment Center is to provide culturally responsive, trauma-informed patient care (mental health services), teaching, and research on behalf of abused/neglected and at-risk children. The CAARE Center specializes in treating childhood trauma, offering evidence-based treatment within a multidisciplinary setting that values staff wellness. Mental health services are provided to children ages 0 to 21 through various service contracts and grants across settings, including outpatient clinics, pediatric clinics, juvenile halls, and community settings. POSITION INFORMATION Salary or Pay Range: $2,666.67- $4,758.62 Salary Frequency: Bi-weekly Salary Grade: 21 UC Job Title: AMBUL CARE ADMSTN SUPV 1 UC Job Code: 004172 Number of Positions: 1 Appointment Type: Career Percentage of Time: 100% Full-time Shift (Work Schedule): 08Hours Location: Jackson Business Park IV, Sacramento, CA Union Representation: Non-Represented (PPSM) Benefits Eligible: Yes This position is 100% on-site THIS IS NOT AN H-1B VISA OPPORTUNITY Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page. If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html. * High-quality and low-cost medical plans to choose from to fit your family's needs * UC pays for Dental and Vision insurance premiums for you and your family * Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave * Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Access to free professional development courses and learning opportunities for personal and professional growth * WorkLife and Wellness programs and resources * On-site Employee Assistance Program, including access to free mental health services * Supplemental insurance offered, including additional life, short/long term disability, pet insurance, and legal coverage * Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles * Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here Physical Demands Standing - Occasional Up to 3 Hours Walking - Occasional Up to 3 Hours Sitting - Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling - Occasional Up to 3 Hours Twisting - Occasional Up to 3 Hours Reaching overhead - Occasional Up to 3 Hours Keyboard use/repetitive motion - Frequent 3 to 6 Hours Mental Demands Sustained attention and concentration - Frequent 3 to 6 Hours Complex problem solving/reasoning - Occasional Up to 3 Hours Ability to organize & prioritize - Frequent 3 to 6 Hours Communication skills - Frequent 3 to 6 Hours Numerical skills - Occasional Up to 3 Hours Constant Interaction - Frequent 3 to 6 Hours Customer/Patient Contact - Frequent 3 to 6 Hours Multiple Concurrent Tasks - Frequent 3 to 6 Hours Work Environment UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space. Special Requirements - Please contact your recruiter with questions regarding which activities apply by position. This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks