Embedded GSOC Manager

Embedded Manager

Location: Tempe, Arizona

Who We Are Looking For

The right candidate will be an embedded leader who will effectively implement a tight operating rhythm, maintain global situational awareness, and drive unrivaled customer service and support through all operating conditions. This role requires strong leadership under pressure, unwavering integrity, an understanding of the global context, exceptional critical thought, a protective mindset, and a high bias for action and execution.

What You Will Work On

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  - Lead by example a team of analysts in a Global Operations Center

  
  

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  - Deliver world-class service and support for our internal customers

  
  

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  - Be responsible for accurately and consistently identifying, tracking, and reporting risk event information on time

  
  

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  - Coordinate and lead staffing of our 24/7 operations

  
  

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  - Execute the travel risk management program to include monitoring, alerting, briefing, and support

  
  

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  - Be responsible for global incident and emergency management

  
  

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  - Be responsible for centrally managing access, video, environmental sensors, and associated alarms across the enterprise

  
  

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  - Manage relevant training, drills, and process improvement

  
  

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  - Partner with Incident Responders during emergencies to facilitate overwatch and central support

  
  

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  - Produce and deliver regular and ad hoc briefings

  
  

What You Will Bring

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  - You have a bachelor's degree or equivalent work experience within a Global Security Operation Center, including the Everbridge Suite, Anvil, and Genetec.

  
  

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  - You have exceptional leadership skills and can positively motivate and influence team members and cross-functional partners.

  
  

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  - You have experience recruiting and conducting interviews.

  
  

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  - You have experience creating and populating weekly schedules. Skills in operating scheduling and expense operating systems.

  
  

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  - You have experience managing access control, video surveillance, communications/radio, mass notification, and risk monitoring systems.

  
  

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  - You are driven with a strong bias for action and have demonstrated experience setting and achieving aggressive performance objectives.

  
  

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  - You thrive at mentoring teams through high-operating tempos in stressful conditions.

  
  

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  - You are resilient and able to adapt to dynamic and high-stress situations quickly.

  
  

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  - You have excellent critical thinking skills, strong attention to detail, and the ability to forecast second and third-order effects of actions.

  
  

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  - You have exceptional written and oral communication skills and are able to communicate at the appropriate level for a given audience.

  
  

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  - Flexible scheduling environment (may need to work nights, weekends, and holidays) as operational needs dictate

  
  

Work Environment

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

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  - Undergoing background checks, reference checks, and drug tests, if required

  
  

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  - Exposure to sensitive and confidential information

  
  

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  - Regular computer usage

  
  

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  - Ability to handle multiple tasks concurrently

  
  

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  - Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment

  
  

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  - Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling

  
  

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  - Must be flexible with the ability to work evenings, odd hours, and weekends with little notice

  
  

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  - Frequent sitting and/or standing

  
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.