Senior Banking Specialist - Kansas City

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Senior Banking Specialist to join our retail team in Kansas City. This role is responsible for engaging with customers and fostering ongoing relationships that improve customer commitment, recommend products based on financial profiles, and facilitate the lending process as necessary. This person will partner, support, and develop effective relationships with bank customers, partners, and teammates on our virtual platform.

This is not a remote position.

A successful candidate will have:

• Exemplary customer service experience
• The ability to apply product and market knowledge by effectively presenting solutions to meet customer objectives
• Confident and articulate communications skills
• Initiative and strong work ethic
• Problem resolution skills
• Sound and accurate judgement to support decision making
• Superb time management skills
• The ability to effectively build and maintain relationships with Emprise associates, customers, vendors, and others within the community
• Strong attention to detail
• An understanding of and commitment to our values

Essential functions of the role:

• Deliver clarity to customers on banking products by providing simplicity, knowledge, and know-how
• Continuously seek sales opportunities, develop business through promotion of products and services, and collaborate with other retail departments to fulfill identified financial opportunities
• Initiate and maintain customer contact through a variety of methods
• Follow internal processes and procedures to comply with branch and bank regulations
• Continuously learn about and adapt to changes in current bank technology
• Provide back-up support for Emprise Bank Contact Center queue
• Other responsibilities as related to the job

• High School Diploma or equivalent required
• 2+ years of customer service experience required
• 1+ years of sales experience required
• Proficiency with large server-based applications and typical desktop software required

Hours: 40 hours

Monday - Friday: 7:30am - 8:00pm (hours will vary)

Saturday: 8:30am - 2:00pm (rotating)

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.