BSA Operations Manager (Hybrid, Remote)

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

The BSA Operations Manager is responsible for people, process, and system performance across all facets of the Bank's financial crime operations, including sanctions screening, customer due diligence, transaction monitoring, investigations, and suspicious activity reporting.

This position is eligible for a Hybrid schedule in Wichita, KS; Kansas City, MO; Omaha, NE; Sioux Falls, SD; and their surrounding areas. Remote in Oklahoma, Utah, and Texas.

A successful candidate will have:

• Proven leadership and people-development capability
• Strong analytical and problem-solving skills, with proficiency in operational analytics
• Excellent communication, with the ability to influence at all levels of the organization
• Attitude and aptitude to engage in continuous development
• An understanding of and commitment to our values

Essential functions of the role:

Operational Oversight & Reporting

• Oversee daily queues, workflows, and service levels to ensure timely review, escalation, and closure of alerts and cases. Maintain and refine handoff processes between alert review, investigation, and regulatory filing functions.
• Implement capacity planning models and forecasting tools to ensure resources align with growth.
• Identify and implement improved processes and operational strategies that further mitigate risk or improve efficiency.
• Develop critical measurements and reporting, to ensure regulatory requirements, service levels and compliance standards are being met, and escalate emerging risks to senior leadership. Monitor key performance and risk indicators related to volumes, productivity, quality, and turnaround time.
• Develop and prepare reports for senior management and the Board to summarize unit metrics, significant developments, and initiatives.
• Maintain accurate documentation and audit trails for all operational decisions.

Process & Technology

• Lead continuous improvement efforts for systems, data mapping, and process workflows to enhance efficiency and control effectiveness.
• Collaborate with Data Analytics, Business, and Operations teams to drive automation, data integrity, and continuous improvement in financial crime operations.
• Design and test the monitoring rules, scenarios, and thresholds for new products, markets and payment types, and assist in optimizing rules for existing products.
• Identify opportunities for automation, workflow orchestration, and use of AI or machine learning to improve alert quality, increase throughput, and reduce false positives.

People & Performance

• Assign and direct work, establish team goals, evaluate employee performance, and resolve issues.
• Promote continuous improvement and accountability through coaching, training, and performance management.
• Assist with monitoring and investigative work as needed and provide analysts with guidance on their decisions.
• Instill a culture of efficiency, innovation, and regulatory accountability.

Other duties as assigned within the scope and responsibility of the job.

• Bachelor's degree preferred, or equivalent combination of education, training, and professional experience.
• 5+ years of experience in BSA/AML, fraud, or financial crimes operations, including managerial experience within a regulated financial institution.
• Strong knowledge of BSA, AML/CFT, OFAC, and related regulatory requirements.
• Experience in managing large-scale data tools, transaction monitoring and case management systems.
• Skilled in data-driven management, process re-engineering, and workflow optimization. Proven ability to drive operational efficiency.
• Collaborative and adaptive leadership style suited for dynamic, high-growth environments.

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.