Remote New 
Ultrasound Customer Account Manager
 Probo Medical | |
 United States, Florida, Tampa | |
 Oct 17, 2025 | |
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Job Type Full-time Description Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!The Customer Account Manager for Ultrasound is responsible for driving service contract sales and renewals, supporting warranty conversions, and facilitating point-of-sale agreements, in addition to supporting the Ultrasound teams. This role requires strong collaboration with Territory Managers, Field Engineers, and Ultrasound Sales Representatives, as well as proactive outreach to new and existing customers.ESSENTIAL DUTIES AND RESPONSIBILITIES Sales Support & CollaborationPartner with Territory Managers and Ultrasound Sales Representatives to identify and pursue renewal opportunities and warranty conversion prospects.Coordinate with Field Engineers to ensure service coverage aligns with customer needs and equipment performance.Support the development and execution of point-of-sale service agreements tied to new equipment sales.Develop and implement a strategic sales business plan to achieve annual goals in conjunction with the Ultrasound Territory Managers and Ultrasound System Sales TeamsSupport Ultrasound Sales teams for equipment quoting, contracting and sales other sales support. Customer Outreach & Lead GenerationProactively call on new business opportunities, including previously expired warranties and service contracts.Conduct cold calling to generate interest and re-engage lapsed customers.Maintain a pipeline of prospects and follow up regularly to drive conversion and retention.Contract ManagementPrepare and deliver accurate service contract quotes tailored to customer requirements.Track renewal timelines and ensure timely execution of agreements.Maintain organized records of contract status, pricing, and terms.Administrative & Operational TasksGenerate and process quotes, proposals, and booking documentation in accordance with company policies.Ensure accurate deal entry and timely booking in internal systems.Support reporting and forecasting efforts related to ultrasound service sales.Customer EngagementRespond to customer inquiries regarding service coverage, pricing, and contract terms.Provide proactive communication to ensure customer satisfaction and long-term retention.Cross-Functional CoordinationCollaborate with finance, legal, and operations teams to facilitate contract approvals and ensure compliance.Support marketing and sales initiatives related to ultrasound service offerings.Monitors competitor products, sales and marketing activities and discussions with managementPrimary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed. Requirements Required Education and Experience:Associate's degree (A. A.) or equivalent from a two-year University or technical school; or a comparable amount of experience related to work activities or equivalent combination of education and experience.Excellent knowledge of Microsoft Office.3-5 years sales experienceFamiliarity with Salesforce practicesHighly motivated and target drivenSelling, communication and negotiation skillsTime management and organizational skillsBusiness planningRelationship management skillsPhone sales experiencePreferred Education and Experience:Hospital selling experienceTRAVEL REQUIREMENTS No travel requirements specified.WORK ENVIRONMENT The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Monitor the typical office safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual. The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Must be able to work in a seated position while using a computer for 8hrs/days. | |