Account Representative

Sonova USA Inc.
paid holidays, tuition reimbursement, 401(k)
United States, Illinois, Aurora
Oct 17, 2025
Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Remote, United States 160027 Account Representative Account Representative (Remote) Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license), and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Responsibilities Deeply understand and communicate the sales process to customers, delivering consistent and compelling messaging aligned with field strategies. Proactively maintain contact with assigned accounts, including those not actively covered by field sales, following prescribed frequency metrics. Follow up on field team visits, ensuring seamless communication and execution of next steps. Build strong relationships with customers throughout the sales process, adopting a customer-centric approach and ensuring responsiveness to inquiries. Identify, prioritize, and engage with new account leads, qualifying opportunities and facilitating appointments for field sales. Manage customer communications in coordination with field team strategies, including funnel management and support for new, stalled, and ongoing opportunities. Support territory planning and quarterly business reviews by collaborating closely with Regional Sales Managers and Clinical Trainers. Assist with loyalty program onboarding, compliance, and utilization, in partnership with field representatives. Ensure customer data accuracy by maintaining and updating contact details and TAUPs. Document all customer interactions daily in the CRM system and comply with all local, state, federal, and internal policies. Support promotional initiatives, training events, and product launches, complementing field team activities. More about you High school diploma or equivalent required; bachelor's degree preferred. Prior experience in inside sales, account management, and/or customer service. Proven ability to solve problems proactively and independently, with strong attention to detail. Excellent communication and presentation skills, both verbal and written. Demonstrated ability to build and maintain strong customer relationships in a remote setting. Challenger mindset with a focus on growth, development, and closing win-win sales opportunities. Strong time management, organizational, and prioritization skills. Ability to analyze problems and provide effective solutions in the best interest of both customer and company. Proficient in Microsoft Office Suite; CRM experience preferred. Previous telephone-based sales experience is highly desirable What We Offer Medical, dental, and vision coverage* Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts TeleHealth options 401(k) plan with company match* Company-paid life and AD&D insurance, plus supplemental options Company-paid Short- and Long-Term Disability, with buy-up options Paid parental bonding leave Accident/Hospital Indemnity coverage and Legal/ID Theft Assistance PTO, floating Diversity Day, and paid holidays* Tuition reimbursement and internal career growth opportunities Employee Assistance Program (24/7 hotline + 5 free counseling sessions) Hearing aid discount for employees and family Internal recognition platform and D&I-focused resource groups Plan rules/offerings dependent upon location. This role's pay range is between: $26 to $30 an hour. This role is also commission eligible/bonus eligible. How we work At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our flexible work model* empowers teams to balance individual needs with business goals, offering autonomy and work-life balance. We strive to create a supportive and motivating workplace where innovation thrive. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.