Office Support Assistant II - DA

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Office Support Assistant 2 - DA

Hourly Pay Rate: $14.87 - $22.28

Closing Date: October 23, 2025 Or sooner upon the receipt of the first 50 application submissions received

Job Summary: The Office Support Assistant will provide reception services for Victim Witness Services Division. Prepare and manage victim witness services correspondence, answer in person and phone inquiries, and process witness expense documents. Supervise victim witness waiting room, data entry and manage mail. This position requires staff member to work 100% of their assigned schedule in the office.

Essential Duties and Responsibilities:

• Preparation of correspondence to include but not limited to Crime Victim Compensation, Misdemeanor Disposition letters, Domestic Violence warrant letters, and 5W letters and packets.
• Provide receptionist duties at DA's and Victim Witness receptions stations: answer phones lines, respond to citizens and professionals in need of information or assistance
• File management to include ordering and distribution of files stored at Coakley, preparation of files for Coakley retention, and file room maintenance
• Data entry to include but not limited to returned subpoenas and correspondence pertaining to insurance letters, crime victim compensation, and appeals.
• Check in and monitor victims and witnesses. Monitor waiting room for order and cleanliness and restock supplies and sundries.
• Sort and distribute mail, conduct mail runs, collect packages. Manage and fast forward mail.
• File documents electronically.

Minimum Requirements:

• Possession of a High School Diploma or GED equivalent
• Current resident of the State of Wisconsin
• Basic knowledge of all related computer and software applications, such as word processing and spreadsheets
• At least 6 months of clerical support with good communication skills and the ability to relate, communicate and interact with people.
• Typing 40 WPM, 85% or greater accuracy
• Proficient in Microsoft Word

Please Note: Office Support Assistants are required to work on-site 100% of their assigned workday due to the nature of the position to greet individuals coming into the office for in-person meetings.

Additional Knowledge, Skills, and Abilities: Knowledge of modern office methods, spelling, grammar, and punctuation. Using various office machines, customer service with contact skills over the telephone and in person. Basic data entry skills with a high rate of accuracy, written and oral communication skills, organizational skills and the ability to follow oral/written instructions. Maintain records, files, and store items according to file codes or classifications. Work effectively and harmoniously with others.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.