Dispatcher II

UCF Police Department:

Join the UCF Police Department family where you can be the critical link between individuals in distress and the emergency services they need at a moment's notice. You will be provided with the proper training to remain calm under pressure and skillfully gather and convey the key pieces of information first responders need to be ready when they arrive on the scene.

We hire the finest and most qualified individuals to be the 911 dispatchers who are composed and mentally present to help maximize the speed of the entire dispatch process, reducing response times, and saving lives.

The Opportunity:

A Dispatcher II (911 Operator/Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Dispatcher is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. They evaluate the situation and decide which service to utilize by relaying instructions, asking questions, and obtaining pertinent information.

Dispatcher will then notify officers of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask. This position is highly rewarding by providing help to our citizens and visitors when they need help the most.

Responsibilities:

• Receives and evaluates calls from the public requesting police assistance of both emergency and non-emergency natures. Operates Computer Aided Dispatch (CAD) and Records Management systems to record and retrieve data relevant to requests for police and non-police service calls.

• Operates digitally enhanced, encrypted, radio console to dispatch calls to public safety units, parking patrollers, and other auxiliary units.

• Provides police and non-police units with necessary information to accomplish their tasks. Coordinates police information with other local law enforcement agencies.

• Answers all in-coming calls on multiple lines, take messages and/or transfers calls appropriately; monitor and review email correspondence and reply as necessary.

• Utilizes various criminal justice and public safety computer systems to validate driver's license records, vehicle registrations, stolen files, warrants, criminal histories and other files. Enters stolen property into the FCIC/NCIC computer system.

• Access university computer system to verify student and staff information, parking services information and other related files.

• Maintains various departmental databases utilized to provide information to department members.

• Monitors campus wide critical alarm system equipment (security and fire).

• Dispatches police and/or make appropriate notifications for proper disposition of all alarms received and/or reported in the emergency call center.

• Monitors and Operates the Emergency Alert and Mass Notification system.

Minimum Qualifications:

High School Diploma and 2+ years of relevant dispatch experience or completion of training and probation as a UCF Law Enforcement Dispatcher.

Must receive National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certifications provided by UCF Police within six months of employment.

Successful completion of an appropriate 9-1-1 emergency dispatcher training that meets the requirements of current Department of Health Public Safety Telecommunicator course provided by UCF Police must be obtained within the first 6-months of employment. Certification must be maintained once complete.

Preferred Qualifications:

• Current Florida Department of Health 911 Public Safety Telecommunicator Certification.

• Experience making decisions and functioning effectively in high stress, emergency situations.

• Ability to organize, prioritize and reach closure on multi-functional tasks.

• Experience with multi-line telephone system, radio, and other computer equipment, and its operation.

• Able to maintain a positive, professional, and customer-focused approach to work.

• Knowledge of jurisdiction geography, University geography, and associated landmarks.

• Ability to respond to the public in a calm, effective manner.

• Ability to type 30 wpm with minimal errors.

Health Assessment Required:

The UCF policy requires completion and passing of a physical exam for this position.

Additional Application Materials Required:

Candidates who complete the application, provide a cover letter and a resume will be afforded priority consideration.

Special Instructions to the Applicants:

Shifts include 7a-3p; 3p-11p & 11p-7a; employees shall be required to work different shift hours due to operational necessities, when deemed appropriate by UCF management. Must be able to work weekends and holidays.

This position may qualify for a hiring bonus.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.