Auto Claims Trainer

Tesla Insurance is seeking a dedicated and experienced Auto Claims Trainer to join our team. This role is pivotal in designing, developing, and delivering comprehensive training programs for claims adjusters and support staff. The Auto Claims Trainer ensures that team members are equipped with the knowledge, skills, and tools necessary to handle auto insurance claims efficiently and accurately while aligning with Tesla's commitment to exceptional customer experience and innovation. As the first point of contact for many new employees, this position plays a key role in embodying the Tesla Insurance brand through professionalism and setting a positive tone for the team.

• Design and conduct engaging training sessions for new hires and ongoing professional development for existing claims staff
• Provide one-on-one coaching and feedback to enhance claims handling techniques and customer interaction skills
• Educate staff on Tesla Insurance's unique claims processes, including handling claims for vehicles with advanced technology features
• Ensure compliance with state-specific insurance regulations and company standards during training
• Assess trainees' progress through quizzes, role-playing scenarios, and practical evaluations to confirm readiness for independent work
• Collaborate with management to identify skill gaps and develop targeted training solutions
• Stay updated on industry trends, regulatory changes, and Tesla vehicle technology advancements to maintain relevant training content

• Bachelor's Degree in Business, or equivalent experience
• Proven experience in auto insurance claims handling or training roles
• Strong understanding of insurance regulations and compliance requirements across multiple states
• Familiarity with advanced vehicle technologies and their impact on claims processes
• Excellent communication and presentation skills for delivering engaging training sessions
• Ability to provide constructive feedback and coaching to diverse team members
• Commitment to maintaining a professional appearance and representing the Tesla brand positively

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program