Manager, Customer Advocacy Insights

Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:
The Manager, Customer Advocacy Insights will work across the internal Customer Advocacy team to support Advocacy, Experience, and Compliance departments. You will gather and analyze data to better enhance SiriusXM's customer experience, driving measurable improvements in customer retention and optimizing operational processes. The role requires strong knowledge of customer experience, call center technologies, and experience building relationships with main partners for each assigned customer to improve satisfaction.
Primary responsibilities include knowledge of data analysis and dashboarding to identify areas of opportunity within the team. You will work based in either our New York City or Washington DC office and report into the Director of Customer Advocacy.

What you'll do:

• Develop and maintain comprehensive knowledge of consumer advocacy issues, trends, and regulations to inform organizational strategy and policy positions.
• Conduct in-depth analysis of complex consumer data and market trends to identify opportunities for advocacy and inform business decisions.
• Collaborate with cross-functional teams to design and implement consumer advocacy initiatives, including development of business cases and project plans.
• Provide subject matter expertise and guidance to internal stakeholders on consumer advocacy issues and regulatory requirements.
• Identify and prioritize opportunities for consumer advocacy engagement, including development of key messaging and stakeholder engagement strategies.

What you'll need:

• 5+ years of experience in customer experience, analytics, or a related field.
• 2+ years of dashboarding experience in Tableau or a similar tool.
• Proven track record of developing and implementing effective customer advocacy initiatives.
• Strong understanding of consumer behavior, market trends, and regulatory environments.
• Experience working with cross-functional teams and stakeholders to drive business outcomes.
• Must have legal right to work in the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $106,000 to $106,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

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