Member Consultant Lead

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

• Deliver Exceptional Service: Ensure members and internal customers receive excellent service by utilizing remote access channels and assisting with inquiries and transactions.
• Mentor and Coach: Serve as a mentor and coach for team members, assisting consultants with questions and handling escalated member issues.
• Support Leadership: Work with the manager to identify team needs related to training, mentoring, and coaching. Monitor workflow and volume to ensure timely assistance.
• Enhance Procedures: Recommend procedure, product, or service enhancements to provide responsive and efficient service.
• Maintain Reports: Assist with creating, maintaining, and distributing departmental reports and statistics.
• Ensure Compliance: Maintain signing authority for BECU's release of interest on title vehicles and guarantee signatures in accordance with the STAMP program.
• Monitor Controls: Monitor department internal controls and quality control reports, ensuring timely and effective audits.
• Communicate Effectively: Maintain effective communication with all Credit Union employees to achieve Credit Union goals.
• Continuous Improvement: Strive for the continuous improvement of processes and quality of service.

• Growth Opportunities: Develop your leadership and coaching skills in a supportive environment.
• Impact: Make a significant impact on member satisfaction and team performance.
• Collaboration: Work closely with a dedicated team to achieve common goals.

• Bachelor's Degree or equivalent related experience required.
• Three years of experience as a Member Consultant at BECU or equivalent work experience required.
• Experience in a leadership or mentor role required.

• Previous supervisory experience preferred.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.