IT System Analyst - Operations Support

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.

Position Overview

The IT System Analyst - Operation Support will play a pivotal role in ensuring the seamless performance and support of critical warehouse and transportation management systems. This individual will collaborate closely with operations teams to resolve technical issues, optimize system functionality, and drive continuous improvement in operational technology environments. The ideal candidate will possess a robust background in supporting complex supply chain applications, particularly within the warehouse and transportation domains.

What you will do

• Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS), including Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), Fedex Ship Manager Server, and Prisma Global Trade (integration support from ERP).
• Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner.
• Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions and perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences.
• Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms.
• Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities.

What you will bring

• Bachelor's degree in Computer Science, Information Systems, Supply Chain, or a related field; or equivalent experience.
• Minimum of 5 years' experience supporting warehouse and transportation management systems in a fast-paced operational environment.
• Demonstrated experience working with Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), and Prisma Global Trade or equivalent.
• Proficient in SQL for data queries, troubleshooting, and report generation.
• Advanced Excel skills, including knowledge of complex formulas and data manipulation techniques, are highly desirable.
• Strong analytical and problem-solving skills with the ability to work independently and as part of a team.
• Ability to manage multiple priorities in a dynamic environment with close attention to detail.
• Experience with providing evidence for annual SOX audits.

Preferred skills

• Familiarity with integration tools and middleware commonly used in supply chain environments.
• Experience with system upgrades, patch management, and user acceptance testing (UAT).
• Exposure to scripting languages or automation tools is a plus.

Work environment & schedule

• Primarily remote, with the need to occasionally travel to warehouse.
• May require coverage outside of standard business hours, including evenings and weekends, during critical incidents or system rollouts.

Applicants can expect a base compensation range of $74,600 - $112,00 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience, qualifications, and geographical location.

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

Let's Write the Next 100 Years Together.

Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.